Hey, Bradley. Here's what happened... My Ford F150 have a seized thermostat on HWY 64 N. I called AAA and asked for a recommendation from the AAA driver. He said I should go to B and L. So I did. I left my truck from Thursday A.M. till Saturday P.M. On Friday, your female worker called me to tell me the Truck was fixed. She mistakenly called the wrong number. But she also said my truck was ready, too. We drove up to get it on Saturday. It was not ready because the mechanic had not completed the work. I asked the dude with the goatee if he could possibly ask another mechanic to finish the 20 minute thermostat job since I had driven 40 miles to get to your shop. He gave me attitude and sarcastic responses....so. I called the Police then He agreed to release my truck with a waiver.... We pushed truck out of your garage. I tightened the radiator hose...the install had already been completed....then I paid and left. I believe all of the nonsense could/should have been avoided if the desk guy would've had better customer skills and a little empathy for a stranded motorist. My low rating is based solely on the front desk's shotty customer service. Thank you, Nathan Barnette