Newport News Auto Repair

1911 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 5:00 PM, Sat: 8:00 AM - 4:00 PM
5

My experience with B+L Automotive was great, the front desk person (Liz) was so knowledgeable about the services they provided. I was so impressed with her knowledge. She told me things concerning my automobile, that I didn’t know. She was excellent with describing the work that needed to be done.The mechanic was also very knowledgeable concerning the issues that I was having with my vehicle. He (Jason) diagnosed the problem I was having with my vehicle, he fixed the problem in less than a hour. (Great Job) I definitely would/will recommend B+L Automotive to everyone that I know with issues with their vehicle. “Again Great Job”

Hi Ronald, thank you for your wonderful review! We are delighted to hear that you had a great experience at B&L Automotive. Liz and Jason are truly experts in their field and we're proud to have them on our team. We always strive to provide top-notch service to our customers, and it's great to know that we met your expectations. We appreciate your recommendation and look forward to serving you and your vehicle in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Got a pre purchase inspection on a vehicle I was looking at....I had no issues with my experience...nice waiting area....coffee machine was down but aside from that I'd recommend!

Hi Nick! Thank you for taking the time to review our service. We appreciate your recommendation and we're glad that you had a positive experience. We apologize for the inconvenience with the coffee machine, but we're thrilled that our waiting area met your expectations. If you have any further automotive needs, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
4

Hey, just wanted to express my gratitude again, thank you so much for all that you all do. I love the relationship that I've built with the company and Liz in particular over the years!

Kalub, thank you for taking the time to leave us such a wonderful review! We are thrilled that you've enjoyed your experience with us and appreciate your kind words about Liz. We count ourselves lucky for customers like you. Thanks again! -Sincerely, B&L Service Team

- B & L Automotive
5

Loved the energy of the shop. Front desk was very helpful. Was able to get me in on same day for inspection even though not a lot of people can. Even fixed some things I needed to pass the inspection.

5

Thank you for be patient with me and taking your time on my car .Great service 💗

Thank you, Erika, for your lovely review! We're delighted to hear that you had a great experience at B&L Automotive. Providing excellent service and ensuring your satisfaction is always our top priority. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

B&L changed my spark plugs, flushed the fuel line and cleaned the injector. Now my car accelerates smoothly and gas mileage is much better. (50 additional miles on a full tank of gas for 2015 Camry XLE.)

Thank you for the kind words, John! We're thrilled to hear that your 2015 Camry XLE is running smoother and more efficiently after your recent visit to B&L Automotive. Our team takes pride in providing top-notch service and making sure our customers leave completely satisfied. If there's anything else we can assist you with in the future, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

I always feel as though I am getting great customer service and reliable info at B&L, been using them for years.

Thank you for your years of trust and loyalty, Amanda! Providing exceptional customer service and reliable information is what we pride ourselves on at B&L Automotive. We're here to make sure your vehicle receives the care it deserves. Please don't hesitate to reach out if you ever need anything. -Sincerely, B&L Service Team

- B & L Automotive
5

Great service even though I did not have an appointment, they fixed my problem. Thanks B&L.

Thank you for the kind words, Frank! We're thrilled to hear that you had a great experience with us. It's our mission to provide top-notch service to all of our customers, whether they have an appointment or not. We're here to help! If you have any further questions or concerns, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for your 5-star rating, Zeke! We appreciate you taking the time to share your feedback. If there's anything we can do to make your experience even better next time, please let us know. We look forward to serving you again soon! -Sincerely, B&L Service Team

- B & L Automotive
4

While B&L has a good reputation overall, my experience was below their typical 5 star standards. Maybe its too much work , or maybe not enough help when i was there. They seemed a little unorganized, and behind schedule causing me an additional 1.5 hours wait at the shop for my car after they said it was nearly ready.

Bob, thank you for choosing B&L and taking the time to share your feedback. We apologize for falling short of expectations and any inconvenience caused. We appreciate your patience and can assure you that steps are being taken to improve our efficiency and communication. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more seamless experience in the future. -Sincerely, B&L Service Team

- B & L Automotive
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