Newport News Auto Repair

1808 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

Takes care of your car like its their own and treat the customer like family. Thank you B&L

4

I went to B&L Automotive to have them do a pre-purchase inspection on a vehicle that I was interested in. The staff was very friendly. I received a detailed report on the vehicle that was crucial in my decision to purchase the vehicle. I was a little disappointed that the final price was $30 more than what I was quoted. Also, there was no notification (any many businesses to do this) that I would be charged a debit card processing fee. I am a business owner myself and I understand that in these times of high costs certain costs must be transferred to the consumer. I just would have like to be notified, in case I wanted to excercise the option to pay cash. Still I was very pleased with the service I received and I would recommend B&L Automotive to anyone needing a pre-purchase inspection.

Thank you for choosing B&L Automotive for your pre-purchase inspection, Ty! We're glad you found our staff friendly and our report helpful. We apologize for any confusion regarding the final price and the debit card processing fee. We appreciate your understanding regarding the need to transfer some costs to the consumer. Your recommendation means a lot, and we'd be happy to assist you in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Great service and really helped me out in a time crunch

Matthew, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received great service and that we were able to help you in a time crunch. Customer satisfaction is our top priority, and we're glad to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Fantastic and quick service!

Thank you, Jason, for the fantastic review! We're thrilled to hear that you had a quick and satisfactory experience at B&L Automotive. Providing excellent service is our top priority, and we're glad that we met your expectations. If you have any other automotive needs, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Had an issue with ac and was still under warranty and they fixed it, works like new again.

Thank you for sharing your positive experience with us, Betty! We're delighted to hear that we were able to quickly resolve your AC issue and get it working like new again. It's always our goal to provide efficient and effective service to our valued customers. If you have any more automotive needs in the future, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Great service, Brian is a top notch member of your team!

Thank you for the 5-star review, Sean! We are thrilled to hear that you had a great service experience with Brian. Our team takes pride in providing top-notch service to our customers. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the 5-star rating, Slim! We appreciate your feedback and are glad to hear you had a great experience at B&L Automotive. If there's anything else we can help you with, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Fantastic service and staff. It was a wonderful experience, and plan to utilize the shop for regular services.

Thank you Justin for your amazing feedback! Our team at B&L Automotive are thrilled that you enjoyed your experience with us. We look forward to serving you for your regular services as well. Please feel free to reach out to us anytime if you have any questions. -Sincerely, B&L Service Team

- B & L Automotive
5

My truck is a little on the older side so every year or so there’s a part or two than needs replace. I’ve been to B&L a few times for repairs and then for routine inspections. I started going there in 2022 after being referred to them by a co-worker. Prices are reasonable and they’ll get the work done in a timely manner. I’ve had nothing but good experiences with this shop and will continue to do business there.

Thank you for choosing B&L Automotive, Jacob! We're thrilled to hear about your positive experiences with us. Our team takes pride in providing excellent service at reasonable prices. We appreciate your repeat business and look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

They did a great job! They did my state inspection and oil change for my car. They were quick and friendly.

Thank you for choosing B&L Automotive, Hannah! We're thrilled to hear that you had a great experience with us. Providing efficient and friendly service is our priority, and we're glad that we could meet your expectations. If there's anything else we can assist you with, feel free to reach out. -Sincerely, B&L Service Team

- B & L Automotive
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