Newport News Auto Repair

Mon - Fri: 8:00 AM - 5:30 PM, Sat: 8:00 AM - 4:00 PM
5

B&L is always responsive, always professional, always timely, and always focused on customer service!

1

I called Monday to schedule an appointment for an oil change; the man I spoke with told me 3:30 pm Wednesday. I arrived about 10 minutes early, when the woman working behind the counter told me she saw in the computer someone had begun to put my information into the system, but had not finished. Regardless, there were no other customers waiting and was told I would be out of there in 20-30 minutes, since it was just an oil change; I even agreed to her up-sale. An hour went by without the vehicle moving from the parking space I left it in, when the woman came to the waiting room to ask me if they had moved my vehicle yet. Later, she came back again to tell me she would give me a discount. An hour and a half after I arrived, my vehicle was finished. Another employee took my payment, while the original woman remained on a phone call, and I did not receive a discount.

Good morning David. I apologize for your disappointing service during your appointment. I’ve forwarded your information, and will have someone contact you in regards to making things right. It’s never our intention to provide a customer with anything but the best in customer service. We hope to earn your business again soon. Sincerely, Brad Brown Owner Edit: I had Brian call you yesterday in regards to your service, and he left you a voicemail. We also sent you an email to follow up, and look forward to speaking with you to make things right. Please give us a call when you have time. Brad Brown Owner

- B & L Automotive
5

Great Quality, Great Value l had a road trip coming up and they made sure that my car was like new, and it didn't break the bank. Great customer service and easy to find location.

Good afternoon Kenny! Thank for taking the time to leave your awesome review. We appreciate your business, and glad we could make sure your safe for that road trip. Have a safe trip, and we look forward to serving you again soon. Thanks for being our customer. Sincerely, Brad Brown Owner

- B & L Automotive
5

Found this place during an online search after several disappointing phone calls to get service to my 2017 Journey Crossroad Plus. I am so glad that I called because the staff is absolutely professional and personable💯 Liz and Sean were great!!! If need be I will be a return customer!! I highly recommend B&L Automotive!!!

Thank you Carl for your kind review, and for allowing our team of professionals serve you. We appreciate your business, and look forwards to seeing you again soon. Sincerely, Bradley Brown Owner

- B & L Automotive
5

Good job!!!

Thank you Eric for your kind review. Sincerely, Brad Brown Owner

- B & L Automotive
5

Brian and his team at B&L are trustworthy and reliable. They helped me find out what was really wrong with my truck when a dealership tried to over price me. Highly recommend.

Thank you Charles for your very kind review. We appreciate your business, and look forward to serving you again soon. Sincerely, Brad Brown Owner

- B & L Automotive
5

Wonderful run organization and personnel.

5

This company is exceptional. There is almost a cult following given the personal care they take knowing/servicing their customers - it is easy to become a "regular" in no time. Liz is perhaps the secret sauce for this phenomenon. She has the ability to make you feel, that you are not only going to get the best service for the price but that every possible discount has been included on your bill. She is also quite lovable, fun to be around and loquacious in a good way. The company is lucky to have her as their front-line automotive ambassador. Matt, the mechanic who worked of my car, was very knowledgeable of my model car and accommodating. He has an easy-going manner that makes him trustworthy along with an aura of reassurance that he will fix it the right way. Brian, the "new kid on the block, " working in tandem with Liz, appears to have fallen right in line with this personal care approach. He actually has a storied automotive history prior to coming here, which explains his signature service line of, "I don't see why not" a coda for any time-management anxiety you may have. It is also indicative of this company's focus on excellence in customer service, as well as, their technical expertise. If you use them once - you will be back, because they treat you like family. I will be a member for life!

Good morning William. As a small business owner, when I receive reviews such as yours it makes me proud, and reminds us why we work so hard to serve our customers. Thank you for your business, and we look forward to serving you again soon. Sincerely, Brad Brown Owner

- B & L Automotive
5

I took my 1998 Jeep Cherokee a couple months ago and it was the best decision I made. Liz is the definition of a great front office person. As a military Vet I know that great leadership on top equals great personal. I will always recommend this place to anyone. Thank you for the great service.

Thank you for your kind review, and for your business. We look forward to serving you again soon. Sincerely, Brad Brown Owner

- B & L Automotive
1

We were charged $2900 (a $5k total bill) for a reman engine after being told it would be brand new and within days of picking the car up - it broke. It then took a solid month for repairs on a ‘brand new engine’ and after getting the car home, had a friend help us fix it as the car still displayed issues.

Rebecca, I’m sorry that you may have experienced a problem with your repair, and I am currently looking into this order. Please accept my apology ahead of time, since quality with excellent customer service is our business. Sincerely, Brad Brown Owner

- B & L Automotive