Newport News Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

Welcoming staff, fast work, and amazing customer service!

5

I will say this time and time again. B&L has come through in fixing our vehicles at best. From all our Honda Vans (mine and my mom and dads), my wife's Honda Accord, my son's Nissan, and my in-laws Chrysler 300, they have been well taken care of and still running on the roads today. They are just good people and recommend what is needed. Have been knowing them for yearsssssss and when a serious issues comes up, I always go to them first to see what they can do for our vehicles. They help everyone, including military folks. I know for us, if our vehicles in trouble, we know who to call first hand to check things out. Liz, Brad, and the B&L entire automotive team, the entire Graves family thanks you and the work you have done for us.

5

If fast, dependable, affordable and professionalism were a picture definition B&L Automotive deserves their picture right there. There were so fast and knowledgeable and I've been around town to a few less than mechanics and "YouTube Mechanics" and I have to say these people are absolutely Legit. I will let them fix my car for now on....HIGHLY RECCOMEND!!!!!

5

4

Got an oil change and a state inspection. Service was prompt and friendly. Definitely going back :)

5

Amazing customer service, great service and also military friendly

5

The employees are friendly and ready to give excellent service!

Thank you so much for your kind review, and we appreciate your business. Thanks for being our customer! Brad Brown, Owner

- B & L Automotive
5

10/10 experience! I was originally assisted by “Liz” who helped me get the repairs I needed, after a HORRIBLE experience with my previous shop. Liz & Bryan have AMAZING customer service. They are thorough & efficient. Throughout my experience, I felt like a priority & they show exceptional concern for ALL their customers.

5

4

The front desk lady is very helpful with scheduling and has a good personality. But I scheduled to have my rotors changed and expected the materials to be there when my dropped my car off. There was no communication that the part wasnt there and it took 2 days to get it fixed due to delay in parts. I am ok with the delay but I would rather get the appointment scheduled after the parts arrive so it doesnt take as long and I am not without a vehicle for as long. Or if they knew the parts were delayed to let me know so we could reschedule. The rotors and brake pads were changed and they did a great job with that.