Newport News Auto Repair

1710 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

This was my first time in this business. Making an appointment was very easy. I sent several emails, reminding me of my appointment. The staff is very friendly. The work was thorough and quick. Would definitely recommend this business.

Dear Herbert Frost, thank you for choosing B&L Automotive for your vehicle needs! We appreciate your recommendation and are glad to hear that your experience from scheduling to service was convenient and satisfactory. We aim to provide efficient and top-notch service to all our customers. If you need any further assistance, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Great customer service. Will come back.

Thank you Robert for leaving your kind review. We appreciate the opportunity to earn your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

My car broke down right in their parking lot on a busy day right in the middle of my road trip! Thankfully, I was back on the road by the following afternoon. I couldn’t be more thankful that this is the place I ended up breaking down at. Liz was so kind and so helpful and I really felt like she just wanted to help me out. They got my issues taken care of quickly, and as affordably as possible. Thank y’all soooo much!!

Thank you so much Isabel for your thorough review. It was our pleasure to assist you, and we look forward to seeing you again. Sincerely, B&L Service Team

- B & L Automotive
5

I was referred to B &L by another local shop. They figured out the problem, fixed it and had me back on the road. They also pointed out other items to watch make sure they don't turn into big problems. Highly recommend the shop.

Thank you for the kind words, Peter! We're glad to have exceeded your expectations and pinpointed the issue with your vehicle. Our thorough inspection is part of the service we provide to ensure your safety. Please don't hesitate to reach out for any future automotive needs. -Sincerely, B&L Service Team

- B & L Automotive
5

It was my first time at your shop. I was greeted with a smile,and how are you.?Which was a pleasant surprise . The person at the desk was knowable to my concerns. Mt truck was taken in righ away. Received my truck in a couple of hours and am very pleased . The AC works great now! Thanks to all at BL Automotive. Richard

Thank you Richard for choosing us! We're thrilled to hear about your positive experience at B&L Automotive. Providing exceptional customer service is our top priority, and we're glad that you felt welcomed and well taken care of. We're delighted that your truck is working great now. Don't hesitate to reach out if you need anything in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

First off Liz is AMAZING! her customer service is awesome and she truly makes u feel welcomed. Like a family friend. Secondly, I was in and out within 20 minutes for my state inspection. I will never go anywhere else for all of my vehicle needs. Highly recommended. Thank you guys!!

Thank you for your amazing review, Shannette! We're thrilled to hear that you had a great experience with Liz and that our state inspection service was efficient. We strive to provide top-notch customer service and make you feel like part of the family. Your recommendation means the world to us! We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the 5-star review, Scott! We're thrilled to know you had a great experience with us. It's our top priority to provide exceptional service to all our customers. If you have any questions or need further assistance, feel free to reach out to us. We're always here to help! -Sincerely, B&L Service Team

- B & L Automotive
5

Excellent job in finding what was wrong with our car and providing proof in pictures. They also got the car down so quickly too!

Thank you, Tiffany, for your kind words! We take pride in our efficient diagnostic process and keeping you informed every step of the way. It is great to hear that we met your expectations. If there is anything we can do for you in the future, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Friendly staff and friendly people. They did a good job on my car. Would highly recommend.

Thank you Mason for allowing us to earn your business. We appreciate your patronage, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
0.5

Great job. Very respectful. Payment was high, but it is what it is. Thank you.

We're sorry to hear that you were disappointed with the cost, and hope your 1 star review was an accident as overall it sounds like you were very satisfied. We strive to provide competitive pricing, but understand that it can still be frustrating. We appreciate your feedback. -Sincerely, B&L Service Team

- B & L Automotive
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