Newport News Auto Repair

1808 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

Very thorough. Quote job ahead of time. No surprises. Courteous and friendly staff up front. On time. Quite happy.

Thank you for sharing your experience with us, Linda. We take pride in providing transparent and efficient service, without any surprises. Our team is dedicated to delivering exceptional customer care. Your satisfaction means a lot to us. Feel free to reach out if you need anything else. -Sincerely, B&L Service Team

- B & L Automotive
5

Fast and courteous service. From my first call to picking up my truck, I felt welcome and well informed about what was happening. I was told about a Costco discount that I would not have thought of myself, and it saved me over $200. This will be my go-to shop in the future.

Thank you for your amazing review. We appreciate your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

I absolutely do adore the staff there. Especially Elizabeth. She’s very careful with her words and explaining everything to you. Even tho they couldn’t fix the problem on her right then and there they still found the problem. I recommend honestly I do. I’ll be seeing them soon again I’m sure of it !

Thank you for your review. We appreciate your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

They got me in and out quickly. So helpful and great customer service by the nice lady at the front!

Thank you for your kind review. We appreciate your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

Liz is the person that deserves recognition, she is friendly goes out of her way to help you. We need good people like her. to make the world a better place. Thank you Li.

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Liz provided exceptional customer service. We will make sure to pass along the kind words to her. Our team is here to assist you whenever you need us. -Sincerely, B&L Service Team

- B & L Automotive
5

Very nice customer service, they have a fast turn around time. Definitely recommended it

4

Fast prompt service,price of work to me was a little high.

Leon, we appreciate your positive feedback about our fast and prompt service. We understand that the price may have been higher than expected, but we aim to offer quality workmanship along with our exceptional service. Thank you for choosing us for your automotive needs. -Sincerely, B&L Service Team

- B & L Automotive
5

I was satisfied with service provided. It didn't take all day. I will most likely use them in the future.

5

This was my first time in this business. Making an appointment was very easy. I sent several emails, reminding me of my appointment. The staff is very friendly. The work was thorough and quick. Would definitely recommend this business.

Dear Herbert Frost, thank you for choosing B&L Automotive for your vehicle needs! We appreciate your recommendation and are glad to hear that your experience from scheduling to service was convenient and satisfactory. We aim to provide efficient and top-notch service to all our customers. If you need any further assistance, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Great customer service. Will come back.

Thank you Robert for leaving your kind review. We appreciate the opportunity to earn your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
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