Newport News Auto Repair

Just a big thank you to the great guys at your Newport News, Va shop. My wife and I were a bit lost on our way to our new home in Beaufort, NC from Syracuse, NY on May 22nd when we pulled off the road to check GPS and our maps to see why we were driving many many miles more than we should have. One of your young gentlemen came out to our moving truck to see if he could be of assistance. Not only did he take time out of his busy day to help these lost Yankees but also printed off a map and then gave us personal directions to get us back on track. My only regret is you do not have a service center near Beaufort, NC as I can guarantee you that the good news about B & L would be spread far and wide. My wife and I will always be grateful for the time your men spent with us and the many kindnesses shown to these strangers. We have heard a lot about Southern Hospitality and your team sure shared a bunch of it with us. Many thanks to this great group of guys. God Bless.

Was amazed at how willing they were to help both me and my boyfriend , which only I had an appt with my car. Even with many cars in the back and people in the waiting room they made us feel like we were their only customers !

Great customer service!!!

Very clean, knowledgable and professional. Not your ordinary vehicle repair facility, a big cut above the normal facility.

Knowledgable staff, great customer service!

We love the service

First time using B and L and was completely satisfied with the service I received. I'm new to the area and this place was recommended by two co-workers. The front desk was staffed by a extremely friendly and professional person. I had inspection, oil change and tire rotation done. I called in the morning and they said they would try and fit me in. They did.

Great Service

If you want great customer service and the job done right then bring your car to B&L Automotive you will not be disappointed. You can truly tell that they take pride in their work. Thank you so much for all your help.

These guys are like family, and have always provided the best service. Darin the service manager is always nice, and takes the time to explain everything in detail. There has been a few occasions where I didnt understand the repairs that were needed, but Darin took the extra time to show me a little video to help put my mind at ease about the repair. Made total sense afterwards, and it really saved me from major repairs in the future that would have been costly. Also, let me say that there have been many occasions where they have offered me coupons for service when I didnt have one. To me that is really looking out for your customer. If you havent tried this shop yet then you owe it to yourself to see what they are all about. Dealing with a family business with over 60 years in business says a whole lot about them, and they have earned a customer for life. Thanks again Darin for always taking such great care of me, and all my friends that I have referred to you. Keep up the good work!