Newport News Auto Repair

Second time here and just as pleased as the first time. Will be returning for future work so long as we live here.

I was on a road trip and stopped because my tire was losing air. They said it just needed a patch. However about 30 mins into my trip after leaving, it continued to lose air. Pretty much wasted my money and time. The people were nice though.

I needed air in my tires before a 10 hour drive to RI and was going to fill them at the 7-11 or Exxon up the street from this business. The rude and dismissive women at 7-11 refused to provide me with quarters for the air machine, noting that the air machine did not belong to 7-11 and the Exxon air machine was out of order. When driving away in shock of the horrible customer service at both gas stations, I pulled in the B & L automotive to share my story and my frustration. I was promptly greeted by two service technicians who were eager to assist me and understood my frustration. They added the air to my tires and refused to take any payment! It's good to know that there are still gentlemen out there who possess a great work ethic and display wonderful customer service! If I were a local to Newport News, VA and not just passing through, I would absolutely be a patron of this local business! Thank you guys for making my day and saving me!

I had a great experience at this body shop. They were very professional, and fixed my problem. They also went out of their way to make sure it wasn't anything else something different. I highly recommend them!

Don’t ever take a vehicle here, it’s been less than 3 weeks since my truck was there, and the stuff they “fixed” is already breaking again. I have zero interest in contacting them for help because nobody there knows what they are doing. They left wires exposed, my parking brake now makes a god awful squeal after they replaced the shoes, i figured it would go away with time, but it hasn’t. The new tire pressure sensors they installed have already went out again. Considering i payed over $2,000 in labor costs, i figured the work would be good

The place is proffesionally clean and organized in regards to the place. I like when the fact that they send you visuals of what they have inspected of the car and recommendations of what needs serviced through the phone. Good Job on B&L crew.