Newport News Auto Repair

1809 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

Professionalism, Punctuality, Quality, Value Professionalism, Professionalism , Punctuality, Punctuality Quality, Quality Value Value Liz and Andrew were phenomenal! Exceptional car and customer service!! Will definitely recommend others to this establishment.

Thank you so much for your kind review, and we appreciate your business. Thanks for being our customer! Brad Brown, Owner

- B & L Automotive
5

Professionalism, Punctuality, Quality, Value Professionalism, Professionalism , Punctuality, Punctuality Quality, Quality Value Value Liz and Tyree were amazing with working on my car! I was in and out for an oil change super fast. Liz provided excellent customer service and made me feel really comfortable leaving my car in their hands! I would recommend B&L automotive for anyone in the NN area!

5

Professionalism, Quality, Value Professionalism, Professionalism , Quality, Quality Value Value A+++ I would recommend B&L to anyone who is in need of any car repair. They are honest, affordable, and just an overall good family owned establishment. Liz at the front desk is very knowledgeable and will make sure you're well taken care of.

1

Took my car here for reinspection of a previous fail at a previous company explained I wanted the repairs listed in the rejection fixed was over charged nothing on the rejection sticker was fixed except the windshield blades which I had to remind them weren't fixed but still was charged I didn't receive my money for the blades but my car sitting for 4 days and no work done is and was unacceptable!

Jen, I’m sorry for your experience during Covid-19, and I will forward you’re information to our service department to investigate what went wrong in regards to your vehicle service. We appreciate your business, we certainly want to make it right, and earn your business in the future. Sincerely, Brad Brown Owner

- B & L Automotive
5

Liz and Tyree were amazing with working on my car! I was in and out for an oil change super fast. Liz provided excellent customer service and made me feel really comfortable leaving my car in their hands! I would recommend B&L automotive for anyone in the NN area!

Thank you Angelica for your kind review. Thank you for allowing us to serve you, and we look forward to seeing you again soon. Sincerely, Brad Brown Owner

- B & L Automotive
5

A+++ I would recommend B&L to anyone who is in need of any car repair. They are honest, affordable, and just an overall good family owned establishment. Liz at the front desk is very knowledgeable and will make sure you're well taken care of.

Thank you PJ for taking the time to leave your review. We appreciate your business, and look forward to serving you again soon. Sincerely, Brad Brown Owner

- B & L Automotive
1

The lady who attends the front desk very cooperative but her father is a racist and disrespectful person. I do not recommend the place. I understand English I know what he said, add that they did not give me what they offered me.

1

I called 4 times just to get information emailed to me and I still didn't get it! Even worse I was treated like I've never been there before everytime I called!

Lawrence, I do apologize that this was during an extremely unique time period dealing with all the Covid-19, and I apologize if you did. Not receive the service that our customers are accustomed to. Sincerely, Brad Brown Owner

- B & L Automotive
5

Liz and Andrew were phenomenal! Exceptional car and customer service!! Will definitely recommend others to this establishment.

Thank you so much for your kind review, and we appreciate your business. Thanks for being our customer! Brad Brown, Owner

- B & L Automotive
5

Professionalism, Punctuality, Quality, Value Professionalism, Professionalism , Punctuality, Punctuality Quality, Quality Value Value

Thank you so much for your kind review, and we appreciate your business. Thanks for being our customer! Brad Brown, Owner

- B & L Automotive
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