I called Monday to schedule an appointment for an oil change; the man I spoke with told me 3:30 pm Wednesday. I arrived about 10 minutes early, when the woman working behind the counter told me she saw in the computer someone had begun to put my information into the system, but had not finished. Regardless, there were no other customers waiting and was told I would be out of there in 20-30 minutes, since it was just an oil change; I even agreed to her up-sale. An hour went by without the vehicle moving from the parking space I left it in, when the woman came to the waiting room to ask me if they had moved my vehicle yet. Later, she came back again to tell me she would give me a discount. An hour and a half after I arrived, my vehicle was finished. Another employee took my payment, while the original woman remained on a phone call, and I did not receive a discount.
Good morning David. I apologize for your disappointing service during your appointment. I’ve forwarded your information, and will have someone contact you in regards to making things right. It’s never our intention to provide a customer with anything but the best in customer service. We hope to earn your business again soon. Sincerely, Brad Brown Owner Edit: I had Brian call you yesterday in regards to your service, and he left you a voicemail. We also sent you an email to follow up, and look forward to speaking with you to make things right. Please give us a call when you have time. Brad Brown Owner
- B & L Automotive