Newport News Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
4

Great service and speedy service on my inspection. Way quicker than others. Derick

Thank you Derick for taking the time to leave your review. We appreciate your business, and look forward to providing you great service again in the future. Thanks for choosing B&L Automotive.

- B & L Automotive
5

Every time I go in everyone is friendly and professional. They do an awesome job on my car every time and I always learn something new about the process.

Thank you Amos for your kind review of our facility, and for being our regular customer. We appreciate the opportunity to serve you, and look forward to seeing you again soon. Have a Happy New Year!

- B & L Automotive
5

I brought my car to B&L because they were open on Saturdays and I didn't want to take time off work to have elective work done on my car. They were up front about cost before starting, it was pretty reasonable. They ran into a snag when removing the original o2 sensor in my stock downpipe, as it broke completely off (this happens all thr time and was not their fault). They couldn't get me another one until 5 days later so I called around and ended up driving an hour each way to pick it up. I got back 45 minutes from closing and they ended up staying an hour and a half after close just to finish my car. They really did go above and beyond to make sure I was taken care of. Another thing I appreciate is that they let me come out and would show me certain things on my vehicle. I'm particular and like to be involved in anything related to my car so this was very nice. Furthermore, they email you a breakdown of where your car is at for maintenance with embedded pictures of all of your maintenance related items (tires, brakes, fluids, etc..). I haven't seen shops do anything like this and it was pretty cool. Overall great job and I would recommend bringing your car there for maintenance repair or installation of performance parts.

Hello Sam, thank you so much for your amazing review that you graciously took the time to leave. As the owner of B&L, receiving reviews such as this makes me say "WOW". The feeling of pride towards our business, our staff, and towards our core values cannot be expressed any better than kind words from our customers. Our team works extremely hard to provide unmatched customer service, and going the extra mile is what its all about. I'm so happy to hear you speak of our technology, and the clarity of the process we have here at B&L that you have never had a chance to see anywhere else, and i'm so glad that you liked it. We will continue to strive towards excellence, and thank you for allowing us to serve you. We look forward to seeing you again soon.

- B & L Automotive
5

I found B&L to be very professional. I went in to get my state inspection and they were curtious and fast. I will definitely be going back.

Thank you so much for leaving our staff a review on Google! We appreciate the business, and look forward to serving you again soon. Thanks for being our customer!

- B & L Automotive
5

Really comfortable environment, reasonable pricing and honesty with customers. Professional summaries of your car's health, and the workers are devoted to their job.

Thank you Matt for leaving your great review of our facility. It's our job as professionals to provide you with complete details of your vehicle's health during each visit, and we want you to always be able to plan for needed items that you may need in the future. Pending major failures that are unpredictable, we want your vehicle to be dependable, and help to prevent most common causes of breakdown by properly maintaining one of your largest investments. We know cars are not cheap anymore, and keeping them in proper condition can really help with your return on investment. Thanks again for allowing our staff to serve you, and we look forward to seeing you again soon.

- B & L Automotive
4

I will say this, I appreciate the top to bottom inspection they did, I like the fact that the work up was well done. As to what others have said, I'd say take the information they give and get the work done some place that is affordable (it's what I'm going to do.) I have researched information on my car and what needs to be done and they are correct as far as what needs fixing. Use your best judgment and common sense to make an wise choice for your own car, re: worth shelling out the funds or buying another newer car. Do your homework as an auto owner and get the parts yourself from the NAPPA webpage and get installed what you need done at another shop, you'll pay far less. You do not 'have to' get things done the day of service, other reviewers just need to chill their wills *rolls eyes* Oil change is what I got done, and a list of what needs attention come my next inspection that I will over the next few months have taken care of over time, not all at once so the bill isn't sky high. Guys did an excellent job. Thank you again.

Thank you so much Hannah for your review. We understand that people can choose to purchase their own parts, but in VA whomever installs them is liable for the repairs made. With our services when we sell parts and labor we are able to warranty all repairs for 3 years 36,000 miles, and also the warranty is nationwide. This warranty also comes with free roadside assistance for the warranty period for even things like lockout, flat tire, towing, etc. Our warranty is unmatched in the business, and when comparing apples to apples I think the value is worth the service. We were just awarded the #1 Certified Auto Repair Facility on the east coast for the reasons explained above. We are happy that we could serve you, and look forward to seeing you again in the future. Thanks for being our customer.

- B & L Automotive
5

I have been very pleased with my experiences at B&L over the last few years. It's the only shop I trust for all my automotive maintenance and repairs.

Thank you Frank for review of our company, and thanks for allowing us to serve you past, present, and future. We appreciate your business, and always look forward to seeing you at each visit. Thanks for being our customer!

- B & L Automotive
5

Great fast service. We came in with an emergengy repair while out of town and were taken care of in a timely manner with a smile.

Thank you Guy for taking the time to leave us a review on Google. We certainly appreciate your business, but we are just glad we could be there to help you in a time of need. Have a wonderful summer!

- B & L Automotive
5

What a life saver. Coming back from a great family vacation and my car broke down at this exit. Darin came out, pushed me into the shop, diagnosed the problem and installed a new fuel pump in 99 suburban in less than 24 hours. Got me a rental car as well. I would highly recommend.

Thank you so much Rick for taking the time to leave your review on Google. We are so happy that we could assist you, and ease the burden of your breakdown while on vacation. Have a great summer!

- B & L Automotive
5

Great service, very friendly. Solved my auto issues, very quickly. Would definitely recommend to others.

Thanks Timmi for your review! It's always important to know that we are providing superior service for our customers, and nothing makes our team prouder than when we receive 5 stars. Thanks for allowing us to serve you, and we look forward to seeing you again soon. Brad Brown, Owner

- B & L Automotive