Newport News Auto Repair

We came up for thanksgiving and ran into car trouble. After looking over reviews we decided on b&l. They were very helpful and friendly with a bad situation. With photos and updates as often as they were able they got our vehicle road safe for the trip back to Florida and gave us the information we need to get a permanent repair back home.

EXCELLENT customer service, prices, and car care. After a dealership "misplaced" my appointment for an inspection and oil change B&L took my car immediately, without hesitation. I dropped my car off at 8am and picked it up before lunch. Thank you! I highly recommend this auto shop.

Been doing business here for 2 years now for all of my regular services, inspections, and repairs. Top quality work from professional Automotive Technicians and Service writers are always friendly and helpful. The shop is recognized by ASE which is something you should always look for when looking for a quality garage. I always recommend anyone in the area who asks to go pay them a visit.

First time going to this shop and it was great:) was welcomed and felt like they truly wanted to help me with my car. The man who helped me was named Darin. I would recommend anyone to go back to this shop :)

I won't go anywhere but here. Not only do I trust these guys with my car but the customer service is great! They always do their best to get me taken care of as quick as possible.

The whole place is on point. Fast service, great knowledge, and the workers are very friendly behind the desk and in the shop. Best experience I have had at an auto mechanic. Highly recommend

The service was excellent! A friendly environment to say the least. My car was repaired quick, fast, and correct. They also explained in detail and showed me the problem with no hesitation.

I came in this evening with my 2 year old son for a state inspection and oil change. The front desk was more than welcoming. Their waiting area was clean and well stocked with a Keurig that offered tea, hot chocolate and mini marshmallows, and coffee with creamer and sugar. My only complaint was that they are a bit pricier than what I am used to, however, they are convenient and it didn't take them too long to complete the work. Also, what I definitely appreciated was the fact that they didn't "find" any extra work that "needed" to be completed prior to passing my state inspection. I believe you pay for whatever service and customer service you expect, so I personally didn't mind the prices. I can really appreciate simple customer service and a well-running car to drive around. I would recommend these guys to anybody.

Excellent customer service! Very pleased with the manager who has been at B&L for 11 years! I will continue to go back & recommend B&L Auto Repair because of their outstanding service!

Had four of my cars serviced and worked on by B&L and had no problems. Always up front and they do a great job. Are there cheaper places you can go? Sure. But if you want your car to actually work, take it to B&L.