Newport News Auto Repair

Thanks Chris for taking the time to leave us a review on Google. We are so excited that you feel the way you do as a customer, and it's our mission daily to provide the best service in our industry. We would like to thank you for being our customer, and we certainly look forward to serving you again in the future. Thank You!

Thank you Monique for taking the time to leave your wonderful review of our facility. We are so sorry that we had to reschedule you, but we wanted to make sure we could handle your needs within a timely manner. Thanks for your understanding, and for allowing us to serve you as our customer. We look forward to seeing you again soon.

Thanks Travis for your review, and for providing feedback that so many find important in this day and age. We are here to serve our clients, and to provide the best professional care and safety for all. With 63+ years serving our clients we know that customer service and dedication to our customers needs has allowed us to continue into our 3rd generation. We are so blessed with our business, and thankful that we can give back so much to our community. Thanks again for your patronage, and we look forward to serving you again in the future. Sincerely, Brad Brown, Owner 3rd Generation

Hello Shelina, we're so happy that you joined our ever growing family of customers. Our roots date back over 63 years, and we believe in taking care of our customers. Without you we are nothing, and we certainly appreciate every kind word our customers say about our family business. We may look large, we may be one facility, but we are setting the mark for what automotive service means in Hampton Roads and our competition is next to none. Last week we were awarded the #1 Certified Auto Repair Center on the east coast from Florida to Maine, and your happiness as a customer certainly says why. We are so happy that you chose our team, and we certainly look forward to serving you again on your future visits. Thanks for being our customer.

Thanks so much Drew for your awesome review of our facility and staff. Our job as professionals is to serve your needs and provide you with honesty when it comes to your best interest. After all that's what you pay professionals in their field for, right? We're glad we could help, and offer the advice you needed to make a better buying decision. Thanks for allowing us to serve you and for being our customer.

Thanks for your 5 star review of our company. We would like to thank you for your business, and look forward to serving you again soon. Thanks for being our customer. Merry Christmas!

Nicole and Jonathan, Thank you so much for your kind review, and for allowing us to provide you both with the best service we can offer. It is our pleasure to serve you, and we look forward to your next visit. Thanks so much for being our customer.

Scott, I know some won't take the time to read the response to your review, but I hope that most will. With reviews like yours it truly reminds us of the hard work we put in daily to earn our customers business. Not only do we want to earn your business, but we want to serve you as our customer better than anyone else has in the industry. If your not telling everyone about your experience, speaking highly to your friends and neighbors about us, and referring new customers we have failed. As an owner I'm so proud of my team! It all starts with being selective, and only hiring people who believe in the big picture & our strong fundamental values. We as a team have a complete desire to break the mold when it comes to automotive repair, and there's nothing better than walking into "our business" (staff included) in the morning to congratulate everyone on a job well done. Our staff would like to wish you a Merry Christmas and a Happy New Year! As the owner and third generation I would like to thank you as thousands of others for being our customer! May we always be there when you need us, and continue to set the bar higher than anyone in our business. Success is not a sprint, it's a marathon, and I hope the training and dedication will take us to the 4th generation Brown family to run B&L who is only 15 months old! Sincerely, Bradley Brown, Owner

Thank you Chris for taking the time to leave your detailed review. I will certainly give kudos to Denise for handling everything perfectly for you, and also to James "Bud" for handling your repairs. Our real reward in this business is our customers thanks for a good job, and we are so happy that you are our customer. Thank you for choosing B&L, but even more for the trust you have in our staff. If there's one thing we have learned in business after almost 64 years it's that customer service is #1. Thanks again for your time, patronage, and support of our family business.

Thank you Katrina for taking the time to leave such a through review of our business. It's our pleasure to serve you each and every time you visit, and we would like to thank you for being our customer. The trust you place in us is the reason we have been serving customers for over 63 years, and without it we wouldn't be here. Thank you so much!