Confident. I came to the shop as a first timer. Honestly, I was skeptical about visiting a new auto shop and having another mechanic service my car. I had recently had been informed that the repairs needed to my car would estimate approximately $1700.00, however, the mechanic stated he would not perform the service in a timely fashion. This quote and information was provided by another mechanic not associated with B&L Automotive. Understandably I wanted a second opinion and was in need of help. I had received a sales flyer which led me to B&L Automotive. They seemed reputable and friendly when I called. So I decided to give it a try. Darin was extremely helpful to me. He provided me with a detailed report obtained from a complimentary inspection; which in my opinion was EXTREMELY thorough. Especially for someone who is not savvy with mechanic/automotive terminology. The report details were clear and also came with pictures!! I felt like the information provided to me was accurate and honest. Not to mention the estimate given to me was less than what the previous mechanic who was not associated with B&L quoted me. Furthermore, the repairs I thought and was told that I needed when I came to B&L Automotive were expenses and NOT NEEDED!! Overall, my first impression was truly a LASTING impression. I am confident that I am in good hands in receiving continued service with B&L Automotive!!