Newport News Auto Repair

I usually go to B&L when I need car work done. Recently I went to B&L for new rotor pads on my front tires. At first I thought B&L was honest and fair. But within 2 weeks my tires were shimming. I was driving down I-64 and it sounded like I had a flat and the left wheel was shaking and making horrible grinding noises. When I got out to check, at least three of the tire lug nuts were so loose on the front right tire. I could take them off and put them on with my hand. I managed to drive to a Pep Boys that was close by. The technician checked all the tire lug nuts. The front two tires had not been put on properly and were extremely loose. They tightened them for me and told me I was extremely lucky that the tires did not come off while I was driving. This was so scary for me and I was scared for others that may have had similar service since someone there does not know what they are doing and/or there is a lack of safety checks before a vehicle is returned. I called the manager to tell him what happened and he asked that I bring the car in to get checked. They took the car back and when the manager came back he said they were checking to see if there was any additional damage and there was not. All he could do was apologize. That was it!! I could have been killed. I guess I expected more than an apology but that was it. I told him that he just lost a customer and I would not be coming back. Be careful if you go to B&L for anything to do with brakes, rotors, or tires.

Fair and quality work. Everyone is always friendly & very informative of what repairs need to be done & are willing to explain the process if needed. You receive a very detailed sheet of work performed & what may need to be done or what is coming up that you should do. Will always recommend this shop!

We don't trust anyone else. Pretty sure Dan has poured his heart and soul into this place and it shows!

Great team. They do a great job. I've never had a problem with the service. They are very trustworthy and don't charge you for unnecessary repairs. Thanks!!

Friendly and helpful. Clean environment, friendly, and knowledgeable staff. I have never had a bad experience with B & L!

I don't think you should ever answer the phone in a snobby voice when I ask if they could give me a quote and say you usually don't do that and then proceed to ask " what's up, what do you need" so unprofessional.

I literally just called to ask a simple question and the man hung up on me when I said I didn't want to make an appointment. I haven't even been to this shop before and I already know the service is bad and rude. Won't recommend it.

Brought vehicle in due to check engine light. When called back and told it was fixed, got in vehicle and light was still on.

Outstanding. Very good customer service- the employees are very nice and informative. Good quality of work, although my only experience with B&L so far has been for oil changes.

Excellent. I am new to Newport News and being a woman I am always unsure about where to take my car. Lynn who works at the front desk is very knowledgeable about her job and that made me feel well taken care of. The level of serice,quality and telling me the time when my car would be finished was first class. I will definitely be returning to B&L and I thank Darin for taking the time to explain the life time warranty on the parts. I was very pleased and thankful to them for a great job well done!