Newport News Auto Repair

I went B&L for convenience as they are right down the road but I will be going back because of the service! They were extremely pleasant and helpful! I would definitely recommend them to anyone needing a mechanic.

best service center I've been to. I'll never go back to the lexus dealership again.I was very impressed with the cleanliness of the service center and the personal attention of the staff. thanks again

Needed to have some major repairsDone.. Had my car back on them road the next day at the exact time Darin said that I would have it..my car is running great now.I also received a ride home and a pick up the next day...I ask you Is it considered inappropriate to tell your mechanics you love them?...lol.. Anyway I Do!! Thanks B&L

Personalized service with true concern for the customer!

As a retired military member, living in this area for 30 years has used several automotive repair shops. When my truck required major repair I read the reviews of B&L Automotive, which is close to home. They diagnosed the problem and explained everything in detail on the result of the diagnostic. To save me from driving back up to the shop, Ken emailed the repair estimate and I authorized the work. Although they tried to get it done in one day, they ran into some problems, which were fully explained to me, and they finished it the next day. This was fine as I was in no hurry. Throughout the process Ken kept me informed. B&L Automotive staff is very knowledgeable and professional

Excellent work!

Thanks for your patience as I communicated with you via phone, 3 hours away. I appreciate you taking the time to explain what you repaired to both me by phone, but more importantly, to Holly in person. It's important that she learns about the car as she approaches the adult years of maintaining a vehicle. Again, much thanks,Laurie Mode

The service was fast and the technician was courteous. Management was very cordial.

First time getting an oil change around this area and for my 2013 jeep as well. Great service. Clean business. Friendly and curteous staff. Already scheduled my wife's car for an appt here.

I am so pleased with the exceptional service. My car is running better than ever. I felt at home. I will definitely be back again and again. Thank you all!