Newport News Auto Repair

I never write reviews, but I had to for these guys. Excellent excellent excellent. Would definitely recommend to anyone... very professional, knowledgeable, and friendly. Won't charge you for stuff you don't need, and the guys aren't bad to look at either :)

Started taking my vehicles (3) here for inspections and because of the quick and friendly service when we were needing mechanical work they were the first people we called. Without a doubt they did not fail us on their prompt and friendly service. Prices were very fair (and yes after estimate I shopped around). B&L will continue to be our one stop auto place. THANK YOU!

I appreciate you guys being honest about the repairs needed on my car. Prior to taking it to you guys, I was given a $2,000 est. from a Honda dealership for work that was not 100% accurate or needed. You will get my business from this day forward!

Had to have manufacturer's 60000 mile requirements done. As always, the service was fantstic. I had an early morning appointment that I totally missed. I went in several hours late and was in and out in a very reasonable time. Cost was also reasonable. Would not go anywhere else.

I have taken my '97 Ford Windstar to B&L for several years, now I trust them with my 2000 Mazda. The staff is friendly and I have gotten great service every time I have been there. They do excellent work and don't try to push unneccessary work on you. Their prices are always fair. This is one repair shop I trust completely.

We found the man at the desk to be extremely helpful and friendly. They did the job well, quickly and inexpensively. It is rare to find all THREE of these qualities in one place!

My husband took his truck into B&L and was impressed by what felt like a good, true, and fair nature of the business. When I took my car in for regular service, I felt the same thing. I trust B&L and that says a lot to me personally. There's no over eagerness, no push to do unnecessary work, just sound mechanical advice, great service, and fair pricing. They have a very nice facility too!

Excellent and honest mechanics! I've been going to them since 2005 when I lived nearby but I live in Hampton which is 15 miles away one way but well worth the trip. I trust them with my car and it's a 95 TransAm which is running like it is new. They are the only people I allow to touch my car. If they can't do the job like body work for example they can tell you a great place to get the job done. I am so grateful when we moved here from Florida my wife found them. I would give them 6 stars if I could.

Had service at B&L on my Honda Accord and it was absolutely fantastic from the front desk/service writer to the mechanic who did the work. This is a top notch shop, honest, clean and respectable and I will definitely be giving them my business from now on as well as referring them to every one I know. Good job guys!!

I had my car towed to B&L and I filled in the after hours key drop and called the next morning and spoke to Darin who ended up being the gentleman I spoke to for the duration of the time my car was there. I let him know what all was going on with my car and requested a diagnostic. I had to call every time just to get info on what was going on with it. They found that one of my fuses was repeatedly blowing so they recommended replacing 3 things associated with that fuse...the ignition switch, starter and the neutral safety switch. They were not sure which was bad so they recommended replacing one at a time until the problem was resolved and that it wasn’t likely the neutral safety switch. I explained to Darin that the car had been clicking as well but was told that this problem would not be causing the clicking. I explained that I'd like to know what the clicking was before I gave them the OK to do several hundred dollars worth of work to be sure there wasn't a correlation with the clicking since I had recently had other electrical work done on the car. They checked it out again and he informed me that the fuel wire was burnt and was causing the clicking and they went ahead and replaced it even though they did not check with me before actually doing the work. So, I inquired on the bill. I was billed $190 for two diagnostics totaling $380. My jaw dropped!! I inquired on why just a diagnostic was $190 and why was I being charged for two separate diagnostics. I was told they charge $95 an hour and that it took them 2 hours to diagnose the first problem and 2 hours to diagnose the 2nd problem but that they weren't charging me for the work to replace the burnt wire...only the diagnostics. I’ve never heard of a diagnostic costing more than $60-70. Unfortunately, it was a VERY hard lesson learned for me because I didn’t bother to ask the cost for a diagnostic beforehand since I assumed they were like any other shop and charged the same as any other shop for a diagnostic. I was confused at the hours they noted it took and I asked if they had done a computer diagnostic when I was informed they don't do computer diagnostics. I was also informed that they DO NOT waive the diagnostic cost if they do the work. UNHEARD OF! I was baffled because, again, at no point was I told they charged per hour for a diagnostic nor have I EVER heard of a shop charging per hour for a diagnostic. Darin, the Manager, proclaimed he informed me of the cost when I called the morning after I dropped the keys but I know without a doubt that he didn’t because if he had I would not have allowed them to touch my car. I called several other shops explaining the problem I was having with my car and requested the price they charged for a diagnostic to reassure myself I wasn’t losing my mind and got the same answer from several dealer shops and smaller shops...$59 or $69 for a computer diagnostic and the diagnostic price is waived if the shop does the work on the vehicle. So, thinking that B&L was just trying to get over on me, I had my brother-in-law call B&L and give a similar story with his car to see what they would tell him a diagnostic cost and Darin told him $60. : O When I confronted the Manager about it, he fed me a load of BS about how it wasn’t the same car problem. Needless to say we did not have them work on the car. We replaced the starter and the ignition switch but it did not fix the car. What’s even more interesting is that after I paid B&L $380 ($342 after they were so kind as to extend a 10% military discount) and then paid for parts to replace the two things they put in writing were causing the problem, I took it to the Mitsubishi dealer where I should have gone in the first. They did a COMPUTER diagnostic on the car and within a few hours diagnosed that my fuel pump was bad which is what was giving me the trouble all along. Do yourself a favor and STAY AWAY from B&L!!! They do poor work, have poor customer service, the business is greedy, and the Manager is a liar. This is just a warning from my own experience with them.