Newport News Auto Repair

I went in for a state inspection and an oil change. I'm so thankful they had a nice, good size waiting room with a few toys, a TV, coffee machine and bathroom because I had 3 little children with me and it made it so much easier. Liz was so friendly and communicated throughout the wait time. Thank you Liz for making the wait time easier and thank you to the guys that worked on my car!

Liz and the entire staff at B&L Automotive are true professionals. Their work is Superb and prices are great as well. They treat you like friends versus customers and isn't that what you want when you're spending your hard earned dollars. #B&L4life

The personnel that work at this place are absolutely amazing! They will give you services for a pretty reasonable price. Liz the young lady at the front desk is very professional and knowledgeable about the car industry as well!

Highly recommend. I was treated with courtesy and the work was done as promised. The cost was fair and I am satisfied and will return.

Good. Good

Fair and quality work. I recommend B&L I received excellent service and fast quality work with my vehicle inspection.

I appreciate your efforts. Quality of service was great turnaround time was beyond my expectation.

They fixed my tire brand new and charged me a good affordable price

They were able to get us in quick & able to fully explain everything that needed to be done thoroughly. Also very friendly staff!

Took my 2013 F-150 in for a high beam issue on the driver side. There was also a blinker bulb I could have done myself on the driver side, but figured since the truck was already there I would get the blinker fixed as well. After 3 days in the shop, the shop informed me that the issue was the headlamp and that a replacement was $750 dollars just for the part. I decided to wait until I get to Texas in a few days to try to find a headlamp at the junkyard. Went to pickup the bill for changing a turn signal bulb and get charged $238. Now I am very fair when it comes to paying people for their work, but this is excessive charging for labor. They charged me over $110 a piece for two separate diagnostics and claimed to have rewired a ground wire for the blinker. Then they said I saved over $65 on military discount, but looking at my receipt it was only $25. Highly dissatisfied with this shop, and honestly I feel like a military member who got ripped off for no reason. The one nice part about this experience was the friendly attendant named Liz. I would not recommend this shop to anyone...much less a fellow military member.