Reviews - Page 111 - B & L Automotive

Alyse Hopkins

4/21/2018

Liz was awesome, she took the time to have multiple conversations with me while I waited for my car to be ready. The rest of the staff was courteous as well. Great visit, great place!

Thank you Alyse for your kind review of our facility, and thank you for your patronage to our business. Our staff of family care so much for our customers, and the thanks just shows how much we try. Kudos to our entire staff!! Sincerely, Bradley Brown, Owner

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Erwin Taylor

4/21/2018

Well organized well trained well staffed ..... this automotive business is the one that gets the work done and done quickly..... Liz and Vinnie was always in touch keeping me updated and when the warranty people try to play around they had my back ...... so if you want a place that doesn’t give you the run around and has your back and keeps in touch with you about all things that’s going on with your vehicle this is the shop ...... I am a 100% satisfied customer. Thanks Vinnie, Liz and all the mechanics that worked on the 09 Lincoln MKS ...... it’s running beautifully

Thank you so much Erwin for your business and your kind review of our facility. We certainly aim to please and it’s the best feeling in business when customers speak so highly of our team and service. Thanks again for being our customer. Sincerely, Brad Brown, Owner

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imani36ify

4/21/2018

These guys are the best!! The dealership had my car for almost 3 weeks and they told me they couldn't find the problem. After going to 2 other mechanic shop, i was referred to go to B&L Automotive. To make a long story short, they work with me through thick and thin, they got the job done(even through dodge dealership off Jefferson ave) try to take the credit, but i would recommend any and everybody to take your vehicle to B&L Automotive!! Kudos to you!! #customer4life

Thank you so much for your amazing review, and for allowing us to serve you till your problems were completely resolved. Dealers are becoming harder and harder to deal with these days, and our biggest fear is their constant want to take advantage of their customers. We strive to be involved with each and every customer till the end, and have your best interest always as priority one. Thanks so much for patronage, and for allowing us to serve you the way it should be done. We can’t change the way dealers treat people, but we can certainly take care of our customers like we have since 1953. Thanks again for being our customer! Sincerely, Brad Brown, Owner

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Toni White

4/21/2018

Great customer service! Came in on a Thursday needing my ac fixed asap they got me in on Friday and found the simple issue was only a blown fuse. Very grateful for them being able to get me in as quick as they did every one else told me the following week. Thanks for your great service!

Thank you Toni for your review, and for allowing us to help you get your A/C back working again for you. We thank you for the business, and look forward to seeing you again in the future. Sincerely, Brad Brown, Owner

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Natasha White

4/21/2018

Customer service is fantastic here! Liz was really nice and assisted me in finding fair prices for a new tire to complete my state inspection. The shop is very clean and I was comfortable while waiting. I will definitely come back for future car repairs.

Thank you Natasha for you our kind review, and for your mention of Liz who works tirelessly at the counter to serve our customers daily. We appreciate your business, and look forward to serving you again soon. Sincerely, Brad Brown, Owner

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Barry Clay

4/21/2018

I was on travel for work when my car broke down on 64 E. Fortunately, the tow truck took me to B&L Automotive because it was closer to my hotel than other options. Scott and Liz were sympathetic, and Liz asked a mechanic to come in on his day off to take care of me. Although it looked like I might be stuck in Newport News longer than I had planned, they repaired my car in time for me to leave Friday morning. The car is running fine now. They certainly did their best to keep an expensive repair as inexpensive as possible, and I appreciated their efforts .

Hello Barry, and thank you for your kind and through review. We try to always take care of each customer like they are family. Our staff works tirelessly to meet the needs of our customers demands, and we are happy to serve the needs of so many. Thank you for choosing our service center, our family, and our staff of family that make our business what it is today. Sincerely, Brad Brown, Owner

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Blake McNiece

4/21/2018

Trustworthy group here. I had an experience with a big box store giving me the run around. I went to B&L and they were very honest and even took me in the garage to show me the issue needing work. They didn't give me a hard time for doing my own work and were willing to help any way needed. Will definitely continue going here.

Thank you so much Blake for your kind words about our shop, processes, and employees. We work hard everyday to exceed our customers expectations, and when we have customers speak so highly of our group it makes me so proud to run our business the right way! We look forward to serving you again soon......... Sincerely, Brad Brown, Owner

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Tarek M. Sabbah

4/16/2018

They were very courteous and prompt. Thanks again!

Thanks Timmy for your kind review. We appreciate your business, and look forward to serving you again soon. Sincerely, Bradley Brown, Owner

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Peggy L.

4/13/2018

Service never fails. I have been coming to your shop since I bought the Kia Your service has never failed me I am very happy with every thing I’ll keep coming back. Your employes have always been polite. Thank you! P. Lamb

Anonymous

4/9/2018

Welcoming atmosphere and the service was really quick. The web portal containing maintenance information about my car is a big plus and the text I received informing me when my service was complete was awesome.

Thank you Nevre’ for your awesome review of our staff and company! We appreciate it and look forward to seeing you again soon to serve you in any needs you have. Sincerely, Bradley Brown, Owner

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