BE AWARE. THEY ARE A COMPLETE RIP OFF. THEY CHARGE YOU FOR WORK THAT IS NOT DONE PROPERLY. I AM VERY UNHAPPY WITH THEIR WORK ETHIC. SCOTT WAS LESS THAN UNDERSTANDING, WHILE LIZ WAS RATHER WILLING TO HELP. HAD TO PAY SOMEONE ELSE TO REDO THE WORK THEY DID. VERY UNPROFESSIONAL AND ALL ABOUT THEIR MONEY, NOT THEIR CUSTOMERS.
The problem with your vehicle was exactly as explained to you where you had a vacuum leak in your fuel system. We removed all the gas you put into your diesel and even had your truck running and driving. But, due to the vac leak caused by the faulty manual fuel pump the dealer replaced as we said that might be the problem you were extremely taken advantage of. We treated you with nothing but respect and got the truck back to a running state but referred you to the dealer for the vac leak. In no way should the dealership have lied to you about all the things they said they did when we had the truck running short periods of time and ran fine. Hutchens Chevrolet absolutely ripped you off 100% because their mechanics are paid straight commission! As the owner I even told you myself the truck will run and there was no problem other than a vacuum leak. I can hardly see how charging you two hours labor to remove all of the old gas you put in your diesel a rip off. Plus we got new diesel in tank and everything re-primed and truck running and driving. Normally that’s a min 6 hour charge, plus all filters, and any other needed items if you would have tried to start the vehicle but luckily you realized in time. The problem was your manual pump and a quick re-prime of the fuel system. I’d bet any amount of money they sold you everything they could because that’s how they work and what they have to do to make money. The basics here is we treated you 100% honestly, and sent you to the dealer to have the vac leak fixed and they took 100% advantage of you. All I can say is that we are used to our customers telling this all the time and the reason why they come to the most trusted repair center in Hampton Roads. I apologize you are feeling wronged, and I do understand your frustration. What I as a 64 year 3 rd generation business are more frustrated with and wronged by is the way dealers treat people and all I can say is that we fight everyday against their completely scandalous tactics to milk every dime they can at every instance. Hutchens Chevrolet won’t be in business much longer anyway since they are in the process of selling out to Priority Chevrolet. I sincerely think when you look at the facts you’re gonna see what truly happened. Hutchens is dying for work, and they took you hook line and sinker. Sincerely, Bradley Brown Owner
- B & L Automotive