I had to have my car towed to B&L due to some serious electrical problems. They arranged for an inexpensive tow and rolled it over to my bill. They diagnosed, found parts, and repaired my issue within a week. I wasn't expecting it back for another week. Very pleased with the timing and effort put in. My cost was high, but it was more than fair. I was not overcharged. Will be coming back to B&L for next service.