Reviews - Page 119 - B & L Automotive

Latwaine Sweeper

4/21/2017

I dropped my truck off at this business for a state inspection and I feared that my truck was not going to pass inspection because of the check engine light. The techician not only explained to me that the check engine light alone would not fail the state inspection but he pulled the codes on the light. After he explaining the cause of the malfunction and the cost, I shopped around to find that this place was very reasonable! It is very hard to find good customer service along with reliable and trustworthy automotive techicians in one place. You definitely can find those traits at this business. Overall pleasant experience. I would recommend this business to my closest friends and family!

Thank you Latwaine for you kind review of our business. Our team works extremely hard to serve our customers and provide them with the best customer service in the industry. Thank you for choosing B&L for your automotive service needs, and we look forward to seeing you again soon. Thanks for being our customer!

- B & L Automotive

Jessica Wilhide

4/21/2017

Repair Estimate and Scheduling - I had Liz help me over the phone with getting estimates for 3 separate services and she was very patient, thorough and helpful.

Thanks for your kind review of our service, and we appreciate the opportunity to serve you.

- B & L Automotive

R Cole

4/21/2017

Honest, professional, trustworthy, dependable and staff is the best . I finally have an automotive service I trust and feel great about!!!!! I feel respected and know my car is in great hands. I have been a customer for years.

Thank you for your wonderful review! We thank you for your years of patronage to our family business, and for each and every opportunity to serve your automotive needs. We know that our customers make a choice to come to B&L and that's something that our staff never takes for granted. We wish you a Merry Christmas and a Happy New Year, and look forward to seeing you again soon in 2017. Thanks again for being our customer!!

- B & L Automotive

Forest Buckman

4/21/2017

Fantastic customer service, they run you through all the things happening with your car with pictures of all of it, there is no blind bs here. Also the shuttle service is fantastic, I couldn't get a ride to get my car back so I called and they sent someone to get me and they arrived within 10 minutes.

Thank you Forest for your review of our business. We appreciate the opportunity to serve you and your automotive needs. Thank you for your business, and for your service to our country. We look forward to seeing you again soon.

- B & L Automotive

Tyler Gosla

4/21/2017

These guys are great! I needed a ride so that I could pick up my car and they sent someone to take me there. When I got my car and started driving, it sounded like it was new and I didn't even have any engine repairs! I will be bringing in my other cars to have serviced so that I can get rid of the strange engine sounds they have as well. Hopefully they can work the same magic they did with this car. And I have no doubts that they will!

Thanks so much Tyler for your kind review, and for allowing our team to serve you. We are happy that we could assist you in any way while having your car repaired, and we certainly look forward to serving you again in the future. Thanks for being our customer.

- B & L Automotive

monica williams

4/21/2017

The customer service was great! The gentleman helping me at the front desk was friendly and explained that needed to be done to my car. I will definitely recommend your services to others.

Thank you so much Monica for you kind review, and thanks for allowing our team to serve you. We thank you for your business and look forward to seeing you again soon.

- B & L Automotive

gary stu

4/21/2017

Super good customer service, super in-depth inspection, and super good presentation. They even fixed the car with the actual, cheaper fix, rather than recommend some b.s. expensive fix to something that wasn't broken! The only thing that bugged me a bit was the time it took-- I actually had no issues with the amount of time (that just proves quality work). The small issue was just that it took longer than the estimated amount of time that they said. Just a word for the wise, if I were you, I'd bring a charger for your phone, or a laptop (their waiting lobby is pretty nice).

Thanks Gary for your kind review and I am so happy that we could serve your automotive needs. I do apologise that sometimes repairs take a bit longer than anticipated due to circumstances unknown during the estimating process, but I am so happy that you were understanding. Our main goal is to take care of our customer's problems first and foremost in our repairs and never provide anything second to this due to rushing a repair. Thanks for choosing B&L and allowing us the opportunity to serve you. We look forward to seeing you again soon.

- B & L Automotive

Adrian

4/21/2017

I brought my car to b&l after buying a used car. I was having transmission issues and when I initially came in for my repair my problems weren't completely solved. Darin and his crew then went above and beyond in trying to figure out my issue and went out of their way to ensure that I left a happy customer. I can honestly say I've never received better service elsewhere, and will recommend everyone I know to them for any type of car repair. Thanks guys

Adrian, Thanks for allowing us the chance to get everything resolved for you. I know the frustration you were experiencing and I am glad that we could help. We look forward to seeing you in the future and thank you for being our customer. Sincerely, Brad Brown ______________________________________________________________________________________ Adrian, I truly understand your frustration, and I apologize that you're having such bad luck with your new used car purchase. As you know our service and customer satisfaction is of the upmost priority with our clients. Your concern was brought to the immediate attention of management this morning. This afternoon I was informed you were contacted in regards to the original repair where the multitude of codes you had with your transmission were all taken care of except for one intermittent code you're still experiencing. It is also to my understanding that we have made an appointment for the additional repairs needed to correct the remaining issue. We hate shady used car sales as much as you, and hence the depth of the issues they disguise. Our goal is and always will be to handle our customers with top priority, and provide the service we are known for. Thanks for your understanding today in the discussion, and we hope you understand we are on your side to help as we always will be. Sincerely, Darin Christensen, Service Manager & Brad Brown, Owner

- B & L Automotive

Hector L Lopez-Morales

4/21/2017

I have been taking both my cars to B&L and there service and staff are amazing. If you need a reliable and trustworthy automotive shop this is the place to come to. This people are really good.

Thank you Hector for leaving your review, and for being our customer. We appreciate the opportunity to serve you and look forward to seeing you again soon.

- B & L Automotive

johnny h

4/21/2017

Darin & Zachary were helpful in diagnosing my car. Darin made sure I was up to speed on everything via email, phone, and website. Professional feel and great customer service.

Thanks Johnny for your review of our facility and staff! We appreciate your business, and look forward to serving you again soon. Thanks for being our customer!

- B & L Automotive

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