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Newport News Auto Repair

1867 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM
5

They completed a better service when another auto shop used inexperienced mechanics and technicians

Thank you for your positive review, Benjamin! We always strive to provide the best service possible to our customers. We are glad that you appreciated our efforts to make up for the delay. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

Vehicle broke down on way home from vacation. Had no appointment but Dave went above and beyond to help. He tried to source the correct parts, but was given the wrong ones multiple times. I had to leave it with them for several days as I had a relative make the 6 hour drive to pick us up. They were amazing in their willingness to assist with shipping my car home. I’d recommend 100%.

James, we understand how stressful a breakdown can be, especially during a vacation. We're glad Dave went above and beyond to help get you back on the road. Our team always strives to provide exceptional service, even in challenging situations. Thank you for recommending us, and we're here whenever you need us. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the fantastic 5-star rating, Richard! We appreciate your support! If there's anything else we can do for you, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

As always received great service from the folks at B&L.

Thank you Michelle for your kind words! We are thrilled to hear that you had a great experience with us. Our team at B&L Automotive works hard to provide top-notch service to all of our customers. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

They have online appointments for the Virginia state inspection.

Thank you for sharing your positive experience with our online appointment system! We're glad that it made your visit more convenient. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

I brought my truck in just to run a diagnostic. Besides the 2 day wait for them to do it, I understand the busy side of shops so not the biggest deal. When I went to pick up the truck, the lady at the front desks had to told me the quotes they sent for the repair after the diag was wrong and corrected it incase I wanted them to do it and printed it out for me. She explained everything thoroughly and repeatedly with no hesitation. Very helpful even when it comes to the smallest things.

Hi Toby, we appreciate your feedback! We apologize for the wait time, as we strive for efficiency. It's great to hear that our team explained the repair process thoroughly. We're here to assist with all your automotive needs, big or small. Thank you for choosing B&L Automotive! -Sincerely, B&L Service Team

- B & L Automotive
5

I brought my truck in just to run a diagnostic. Besides the 2 day wait for them to do it, I understand the busy side of shops so not the biggest deal. When I went to pick up the truck, the lady at the front desks had to told me the quotes they sent for the repair after the diag was wrong and corrected it incase I wanted them to do it and printed it out for me. She explained everything thoroughly and repeatedly with no hesitation. Very helpful even when it comes to the smallest things.

Hi Toby, we appreciate your feedback! We apologize for the wait time, as we strive for efficiency. It's great to hear that our team explained the repair process thoroughly. We're here to assist with all your automotive needs, big or small. Thank you for choosing B&L Automotive! -Sincerely, B&L Service Team

- B & L Automotive
5

Great service, terrific value

Thank you for your five-star review, Dorothy! We are thrilled to know that you found our service great and the value terrific. At B&L Automotive, customer satisfaction is our top priority, and we will always strive to provide high-quality service at competitive prices. If you need any further assistance, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

I was very pleased with the professionalism, knowledge and the quick turnaround. I was immediately greeted and made to feel welcomed! Liz was amazing even with the phone ringing, people walking in and others just waiting for their vehicles. She remained poised and professional. I will be back for inspection and other needs. Blessings Mike Evans

Thank you for the great review, Michael! We're thrilled to hear about your positive experience at B&L Automotive. We strive to provide top-notch service and make every customer feel welcome. We look forward to helping you with your future automotive needs. -Sincerely, B&L Service Team

- B & L Automotive
5

When I broke down and called B&L they were the such a light at the end of a hot dark tunnel. It was hot but they got there in record time to save me from the heat but not just that helped me with a payment a plan to get my car back on the road and still in my possession. They were so kind and courteous and so helpful.

JJ, we're thrilled to have been there for you when you needed us most! It's great to hear that our team provided you with exceptional service and assistance. We believe in going the extra mile for our customers, and we're pleased to know that our efforts made a positive impact. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
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