Newport News Auto Repair

Mon - Fri: 8:00 AM - 5:30 PM, Sat: 8:00 AM - 4:00 PM
5

I appreciate the young lady at the front desk, very customer service oriented. Scott I appreciate his Honesty and professionalism. The waiting area was clean which Im big on when I bring my truck for service. Thanks Again Ms. Richardson 🤗 Enjoy your Weekend

Thank you Ann for taking the time to leave your kind review of our company. We appreciate the opportunity to serve you, and look forward to seeing you at your next visit. Thanks for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

B&L is awesome!!! The technicians went out of their way to make sure I was satisfied. My car situation was difficult but they did not stop until they found a resolution. I will definitely recommend them to anyone and I will be using B&L for all of my auto needs.

Good morning Lashonda, and thank you for taking the time to leave your kind review. We will certainly pass on the kudos to our technicians. Thank you for being our customer. Sincerely, Bradley Brown, Owner

- B & L Automotive
5

Love taking my vechile to B&L Automotive!! Staff is always so helpful and kind. Scheduling is convenient and I feel they have fair prices. They are very thorough with their maintenance.

Wow Kelly thats exactly what we want to always hear from our customers who we strive so hard to serve daily. We appreciate your business, and look forward to serving you again in the future. Enjoy your summer! Sincerely, Brad Brown, VP

- B & L Automotive
5

B&L Automotive provided me with excellent customer service and they took really good care of my car. I needed new brake pads and rotors and they fixed my car right away in a timely manner. Thank you very much B&L Automotive!! Highly Recommended!!

Thank you Brian for your kind review, and for allowing us to serve you. We appreciate your business! Our team looks forward to seeing you again soon. Thanks for being our customer. Sincerely, Bradley Brown, Owner

- B & L Automotive
5

Highly recommend! Liz at the front is friendly, knowledgeable, and provided outstanding customer service. Randy, the tech, was thourough in his explanation, and patient with my level of understanding. He is also a Veteran! They both rock! Thanks again, you'll have all my business in the future!!

Thank you Jeremy for your outstanding review of our company and staff. We appreciate the opportunity to serve you, and thank you for being our customer. We look forward to seeing you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Good afternoon this was my second stop at B&L I wanted an oil change.Upon walking in your greeted by Liz...wow she really does a great job of ensuring your acknowledged, engages in conversation asks relate able questions concerning your vehicle needs and then what you would like. I stopped this time around 1pm on a Saturday Liz was confident of me getting an oil change. They did a quick evaluation noticed I needed two air filters. I agreed they installed. I am well pleased with the CUSTOMER Service I never write reviews unless I am overly satisfied. So know this is a great company to begin your auto repair partnership with. They offer free towing if you get repairs here also. I will update this review as my visits increase. Liz will find an answer she is an asset to the company. clean, friendly, confident, professional. characteristics needed when you trust your vehicle to a repair shop..

Afternoon Donald, and thank you for taking the time to leave your thorough review. We look forward to serving you again soon, and thanks for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Professionalism, Punctuality, Quality, Value Professionalism, Professionalism , Punctuality, Punctuality Quality, Quality Value Value Liz and Andrew were phenomenal! Exceptional car and customer service!! Will definitely recommend others to this establishment.

Thank you so much for your kind review, and we appreciate your business. Thanks for being our customer! Brad Brown, Owner

- B & L Automotive
5

Professionalism, Punctuality, Quality, Value Professionalism, Professionalism , Punctuality, Punctuality Quality, Quality Value Value Liz and Tyree were amazing with working on my car! I was in and out for an oil change super fast. Liz provided excellent customer service and made me feel really comfortable leaving my car in their hands! I would recommend B&L automotive for anyone in the NN area!

5

Professionalism, Quality, Value Professionalism, Professionalism , Quality, Quality Value Value A+++ I would recommend B&L to anyone who is in need of any car repair. They are honest, affordable, and just an overall good family owned establishment. Liz at the front desk is very knowledgeable and will make sure you're well taken care of.

1

Took my car here for reinspection of a previous fail at a previous company explained I wanted the repairs listed in the rejection fixed was over charged nothing on the rejection sticker was fixed except the windshield blades which I had to remind them weren't fixed but still was charged I didn't receive my money for the blades but my car sitting for 4 days and no work done is and was unacceptable!

Jen, I’m sorry for your experience during Covid-19, and I will forward you’re information to our service department to investigate what went wrong in regards to your vehicle service. We appreciate your business, we certainly want to make it right, and earn your business in the future. Sincerely, Brad Brown Owner

- B & L Automotive