Newport News Auto Repair

1831 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

Quick, very helpful and most importantly efficient. Excellent customer service and Elizabeth is awesome!

Thank you for the kind words, Brittany! We're thrilled to know you had a great experience here at B&L Automotive. Elizabeth is indeed awesome and will be happy to hear your feedback. We pride ourselves on providing efficient service and excellent customer care. If there's anything else we can assist you with in the future, just let us know. -Sincerely, B&L Service Team

- B & L Automotive
5

Very clean shop with a very nice staff.

Thank you, Orbie, for your kind words about our clean shop and friendly staff. We take pride in creating a welcoming environment for our customers. If there's anything else we can do to make your experience even better, please let us know. -Sincerely, B&L Service Team.

- B & L Automotive
5

Thank you for leaving us a five-star rating, Jason! We appreciate your feedback and are glad to hear that you had a positive experience with us. If you have any further questions or need any future assistance, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
4

Lady was very helpful working to desk and very nice and knowledgeable I will definitely go there next time I need service

Darren, we're glad to hear that your experience with us was a positive one. Our team takes pride in providing excellent customer service. We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Absolutely amazing, they made a lifetime customer. Had an appointment but it snowed a lot but i still showed up and the office was closed. Tech came up to my car and said that he can still do it. He unlocked the office and did it in 20 minutes. Cannot recommend them enough.

Thank you for your generous review, Mason! We're thrilled to hear that even in tricky weather conditions, our team went above and beyond to serve you. Providing exceptional service is what we strive for, and we're glad we hit the mark. We appreciate your recommendation and look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

They were excellent!! Our vehicle had quite a few things that needed fixed and they were great with explaining the problems and getting parts in quickly to have our vehicle back to us!! 10 out of 10 recommend!! They were also super friendly and amazing about keeping us up with the progress of repairs!

Thank you for the amazing review, Sarah! We're thrilled to hear that you had an excellent experience with us. It's great to know that our team provided you with top-notch service and kept you informed every step of the way. We appreciate your recommendation and look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for leaving us a 5-star rating, Danyelle! We really appreciate it. If there is anything we can do to make sure your next visit is just as great, please let us know! We look forward to seeing you again soon. -Sincerely, B&L Service Team

- B & L Automotive
5

They not only conducted all the tune up work my car needed done for a reasonable price (car has over 200k miles), but they also did my inspection and new tires all within a day. I was able to knock out all my car to-do’s within a 24 hour period which was really helpful and convenient for me all under $2k.

Chelsea, we appreciate you sharing your positive experience at B&L Automotive! It's great to hear that we were able to take care of all your car needs in a timely manner and at a reasonable cost. We pride ourselves on providing convenient and efficient service to our customers. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

My wife had our 2016 Lexus serviced and was very impressed with the customer service. Very helpful and quick with the updates also they were able to tow our vehicle from our house to the shop and also give me a ride to pick up the vehicle once completed. It was my first time seeing the shop and looked top notch 👌 very clean and the staff was very friendly. I would definitely come back and I would recommend their services to all my friends and family. Thanks again for diagnosing another problem and I feel safe for my wife to drive her vehicle that was serviced by B&L Automotive. 10 Stars if I could....

Joe, thank you for this awesome review! We are thrilled to hear that your wife had a positive experience at our service center. It's great to know that our towing service and customer updates were helpful. We take pride in maintaining a clean shop and providing friendly service. We appreciate your recommendation and look forward to serving you and your family again! -Sincerely, B&L Service Team

- B & L Automotive
5

The service was fast. The price was fair. They explained what they were doing. They fixed my car up. The lobby was nice and clean. I am happy with the care they gave my car and the respect they gave me.

Thank you for the kind words, David! We're thrilled to hear about your positive experience at B&L Automotive. Our top priority is providing exceptional service to our customers, from transparent explanations to efficient repairs. It's great to know that you appreciated our clean and welcoming lobby, too. We look forward to assisting you with any future automotive needs. -Sincerely, B&L Service Team

- B & L Automotive
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