Newport News Auto Repair

1850 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

We are from out of town, and got into a small accident. This was the first place off of the highway we could pull into. They were so nice and willing to give us the tools we needed to do some small repairs to our vehicle before we got back onto the road. They were very accommodating, and we are very thankful for their willingness to help us out. Thank you

Thank you for taking the time to leave us such a wonderful review, Tanner! We are thrilled to hear that you had a great experience at our shop and that we were able to assist you during a stressful situation. Providing excellent service and ensuring our customers' needs are met is always our top priority. We're glad we could help get you back on the road safely. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

I went to get my state inspection. It was super easy to get an appointment. Once I arrived, I was given the option of leaving my car or waiting. I chose to wait and was told it would be about an hour. It was under 45 minutes. Their waiting room is super nice too. Lots of comfy chairs, a complimentary coffee bar and a TV. The staff was super friendly and went above and beyond by going through my car's history and didn't try to upsell service that I didn't need. I will definitely be coming here for all my car need in the future :)

Dear Gwen, thank you for trusting us with your state inspection. We're thrilled to hear about your positive experience and that our amenities and service exceeded your expectations. We strive to make the process seamless and comfortable for our customers. Your loyalty means the world to us, and we look forward to serving you in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the five-star rating, Tara! It's great to hear that you had a positive experience with us at B&L Automotive. We strive to provide excellent service to all our customers. If you have any further automotive needs, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

They offered me a free oil change after a delay on my appointment. Very kind service

Thank you for your positive review, Benjamin! We always strive to provide the best service possible to our customers. We are glad that you appreciated our efforts to make up for the delay. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

Vehicle broke down on way home from vacation. Had no appointment but Dave went above and beyond to help. He tried to source the correct parts, but was given the wrong ones multiple times. I had to leave it with them for several days as I had a relative make the 6 hour drive to pick us up. They were amazing in their willingness to assist with shipping my car home. I’d recommend 100%.

James, we understand how stressful a breakdown can be, especially during a vacation. We're glad Dave went above and beyond to help get you back on the road. Our team always strives to provide exceptional service, even in challenging situations. Thank you for recommending us, and we're here whenever you need us. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the fantastic 5-star rating, Richard! We appreciate your support! If there's anything else we can do for you, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

As always received great service from the folks at B&L.

Thank you Michelle for your kind words! We are thrilled to hear that you had a great experience with us. Our team at B&L Automotive works hard to provide top-notch service to all of our customers. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

They have online appointments for the Virginia state inspection.

Thank you for sharing your positive experience with our online appointment system! We're glad that it made your visit more convenient. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

I brought my truck in just to run a diagnostic. Besides the 2 day wait for them to do it, I understand the busy side of shops so not the biggest deal. When I went to pick up the truck, the lady at the front desks had to told me the quotes they sent for the repair after the diag was wrong and corrected it incase I wanted them to do it and printed it out for me. She explained everything thoroughly and repeatedly with no hesitation. Very helpful even when it comes to the smallest things.

Hi Toby, we appreciate your feedback! We apologize for the wait time, as we strive for efficiency. It's great to hear that our team explained the repair process thoroughly. We're here to assist with all your automotive needs, big or small. Thank you for choosing B&L Automotive! -Sincerely, B&L Service Team

- B & L Automotive
5

I brought my truck in just to run a diagnostic. Besides the 2 day wait for them to do it, I understand the busy side of shops so not the biggest deal. When I went to pick up the truck, the lady at the front desks had to told me the quotes they sent for the repair after the diag was wrong and corrected it incase I wanted them to do it and printed it out for me. She explained everything thoroughly and repeatedly with no hesitation. Very helpful even when it comes to the smallest things.

Hi Toby, we appreciate your feedback! We apologize for the wait time, as we strive for efficiency. It's great to hear that our team explained the repair process thoroughly. We're here to assist with all your automotive needs, big or small. Thank you for choosing B&L Automotive! -Sincerely, B&L Service Team

- B & L Automotive
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