Newport News Auto Repair

1918 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 5:00 PM, Sat: 8:00 AM - 4:00 PM
5

Loved the energy of the shop. Front desk was very helpful. Was able to get me in on same day for inspection even though not a lot of people can. Even fixed some things I needed to pass the inspection.

Thank you for your kind words, Ragokitten. We're thrilled to hear that you enjoyed your experience at B&L Automotive. Providing efficient and helpful service is our top priority, so we're glad that you felt well taken care of. We hope to see you again for any future automotive needs! -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for be patient with me and taking your time on my car .Great service 💗

Thank you, Erika, for your lovely review! We're delighted to hear that you had a great experience at B&L Automotive. Providing excellent service and ensuring your satisfaction is always our top priority. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

B&L changed my spark plugs, flushed the fuel line and cleaned the injector. Now my car accelerates smoothly and gas mileage is much better. (50 additional miles on a full tank of gas for 2015 Camry XLE.)

Thank you for the kind words, John! We're thrilled to hear that your 2015 Camry XLE is running smoother and more efficiently after your recent visit to B&L Automotive. Our team takes pride in providing top-notch service and making sure our customers leave completely satisfied. If there's anything else we can assist you with in the future, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

I always feel as though I am getting great customer service and reliable info at B&L, been using them for years.

Thank you for your years of trust and loyalty, Amanda! Providing exceptional customer service and reliable information is what we pride ourselves on at B&L Automotive. We're here to make sure your vehicle receives the care it deserves. Please don't hesitate to reach out if you ever need anything. -Sincerely, B&L Service Team

- B & L Automotive
5

Great service even though I did not have an appointment, they fixed my problem. Thanks B&L.

Thank you for the kind words, Frank! We're thrilled to hear that you had a great experience with us. It's our mission to provide top-notch service to all of our customers, whether they have an appointment or not. We're here to help! If you have any further questions or concerns, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for your 5-star rating, Zeke! We appreciate you taking the time to share your feedback. If there's anything we can do to make your experience even better next time, please let us know. We look forward to serving you again soon! -Sincerely, B&L Service Team

- B & L Automotive
4

While B&L has a good reputation overall, my experience was below their typical 5 star standards. Maybe its too much work , or maybe not enough help when i was there. They seemed a little unorganized, and behind schedule causing me an additional 1.5 hours wait at the shop for my car after they said it was nearly ready.

Bob, thank you for choosing B&L and taking the time to share your feedback. We apologize for falling short of expectations and any inconvenience caused. We appreciate your patience and can assure you that steps are being taken to improve our efficiency and communication. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more seamless experience in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the 5-star review, Kip! We're delighted to hear that you had a great experience with us. Your satisfaction is our priority, so if you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

I just ran over a tire on the highway and it was almost 5 o’clock and unfortunately, my tire was losing air and I had to get off on an exit at a place that I was not familiar with. I called the nearest automotive shop to see if anyone could help me with my tire and I called B&L Automotive and spoke to the very kind associate named Liz. They were just getting ready to close up their shop and when she heard my predicament, she literally did everything she could to help me even to the point of sending me directions to the shop and said that her and her associate would stay at the shop until I got taken care of even though it was time to close. When I got there, she treated me like a guest, and I felt extremely welcome. Her and the Mechanic, Jose got me taken care of within 10 minutes of getting to the shop by plugging my tire so I could safely get home an hour and a half away. I cannot express how grateful I am to these two associates of this business and I absolutely will recommend everyone to come here. I was treated with outstanding Customer Service. They are exceptional! Thank you so much for your kindness! It means everything :-)

Dee, thank you for the glowing review! We're thrilled that Liz and Jose provided exceptional service and helped you even after closing time. Customer satisfaction is our top priority, and we're glad you felt welcome and taken care of. We appreciate your recommendation and look forward to serving you and your friends in the future. Safe travels!-Sincerely, B&L Service Team

- B & L Automotive
5

Was very pleased with the service and professionalism of the mechanic Jason. Will definitely recommend them to others .

Thank you for choosing B&L Automotive, Olin! We're thrilled to hear that Jason provided you with exceptional service. Recommendations like yours mean the world to us. If there's ever anything we can do for you, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
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