Newport News Auto Repair

1824 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

Dear Otar, thank you for giving us a five-star rating! We're glad to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

They are on point going above and beyond to service my needs

Allene, thank you for the feedback! We're happy to hear that you had a great experience with us. Providing exceptional service is our top priority. We appreciate your business! -Sincerely, B&L Service Team

- B & L Automotive
5

Alice, thank you for the 5-star rating! It's great to hear that you had a positive experience with us at B&L Automotive. We strive to provide excellent service to all our customers. If you have any questions or need assistance, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Wonderful, thorough, and were great at helping me understand the why of recommended repairs rather than just insisting it was necessary. I dealt with Liz, who made sure I had full details including pictures and videos documentation, and the Technicians Kayne & Craig who were more than willing to educate me when I asked questions. All in all I will be recommending them for all future repairs, especially since they are familiar with both foreign and domestic.

Thank you for the kind words, L Vaughn! We're thrilled to hear that you had a wonderful experience at B&L Automotive. We pride ourselves on providing thorough and transparent service, and we're glad you appreciated our approach. We'll pass along your compliments to Liz, Kayne, and Craig. It's always our goal to educate and empower our customers. We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Exceptional service. Timely repairs. Great prices.

Thank you for your wonderful review, Mario! We're thrilled to hear that you had such a positive experience with us. It's great to know that our service and pricing met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Takes care of your car like its their own and treat the customer like family. Thank you B&L

Thank you for the heartwarming feedback, Kim! It's truly fulfilling to know that our personalized approach and quality care leave a lasting impression. We're here to provide exceptional service that makes you feel like part of our family. Let us know whenever your car needs some TLC! -Sincerely, B&L Service Team

- B & L Automotive
4

I went to B&L Automotive to have them do a pre-purchase inspection on a vehicle that I was interested in. The staff was very friendly. I received a detailed report on the vehicle that was crucial in my decision to purchase the vehicle. I was a little disappointed that the final price was $30 more than what I was quoted. Also, there was no notification (any many businesses to do this) that I would be charged a debit card processing fee. I am a business owner myself and I understand that in these times of high costs certain costs must be transferred to the consumer. I just would have like to be notified, in case I wanted to excercise the option to pay cash. Still I was very pleased with the service I received and I would recommend B&L Automotive to anyone needing a pre-purchase inspection.

Thank you for choosing B&L Automotive for your pre-purchase inspection, Ty! We're glad you found our staff friendly and our report helpful. We apologize for any confusion regarding the final price and the debit card processing fee. We appreciate your understanding regarding the need to transfer some costs to the consumer. Your recommendation means a lot, and we'd be happy to assist you in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Great service and really helped me out in a time crunch

Matthew, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received great service and that we were able to help you in a time crunch. Customer satisfaction is our top priority, and we're glad to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Fantastic and quick service!

Thank you, Jason, for the fantastic review! We're thrilled to hear that you had a quick and satisfactory experience at B&L Automotive. Providing excellent service is our top priority, and we're glad that we met your expectations. If you have any other automotive needs, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Had an issue with ac and was still under warranty and they fixed it, works like new again.

Thank you for sharing your positive experience with us, Betty! We're delighted to hear that we were able to quickly resolve your AC issue and get it working like new again. It's always our goal to provide efficient and effective service to our valued customers. If you have any more automotive needs in the future, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
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