Newport News Auto Repair

Mon - Fri: 8:00 AM - 5:30 PM, Sat: 8:00 AM - 4:00 PM
5

I have been coming here for 5 years and they always do a great job. The prices are reasonable and the staff is very professional

Thank you Gregory for your kind review, and your continued business. We appreciate the opportunity to serve you at each visit, and look forward to seeing you again soon. Sincerely, Brad Brown Owner

- B & L Automotive
5

Excellent. Excellent

5

Had a unfortunate mishap with a vandalism and they not only came to my rescue, but got my truck fixed super quickly and efficiently. I’m sure the labor wasn’t easy either. Their receptionist, Liz, deserves a raise for taking good care of me and making sure I got what I needed. Definitely recommend this place 1000% to anybody around.

Thank you for your kind review of our company and staff. We appreciate your business, and we are happy that we could help you during your unfortunate circumstance. Sincerely, Brad Brown Owner

- B & L Automotive
1

I took my grandson's car to B & L in November last year. They told us it needed a new motor. My grandson paid for the motor but when we went to pick it up the car it had no power and wouldn't hardly drive. We took it back. They told us it needed other parts so we got those and it still isn't finished. They have had multiple mechanics work on it who are not with them now. They told me one of the mechanics messed the car up and it was going to be fixed without further cost to me. Now since it is not a paid job the car is on the back burner. It's not being worked on. When I call Liz puts me on hold and sometimes doesn't even come back or she tells me she'll call back with an update and that never happens. I don't know if my grandson will ever get his car back running or not. It ran when we took it there but now 4 months later it's not done. My advise is if you have a big job that needs done find someone else to do it.

Where to begin..... We are sorry that your vehicle came in from previous purchase where all the parts weren’t stock to the vehicle nor was any of the electronics such as CPU for the engine etc. it’s been quite a job trying to figure out what the previous owners have done to this vehicle and trying to find the original parts to make everything work the way it’s intended. I apologize that it’s been put off several times as you stated, but finding the correct parts after so many orders and times that haven’t been correct is tough. We will get this Honda right, the way it should have been before someone race-car outfitted it, and not let you down. I’m sorry again that it’s taken so long, and we haven’t given up on your grandsons project. Sometimes taking on a project like this can become a can of worms, and when we are done we should be able to fish with those worms for a long time. Hang in there as I know we are actively working on it. Sincerely, Brad Brown Owner

- B & L Automotive
5

Very good.

Thank you Vera for your brief, but ever so kind review. We appreciate your patronage to our facility, and look forward to seeing you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Update 4/30/19: I'm still using B&L and still very satisfied. I love that Liz (and Scott) take a personal interest in me and my vehicles. I have too many (LOL) and all are older so it's always appreciated when they look for the best options to keep these cars safe and running. I like having a relationship with the people that take care of my cars. I still recommend. (2016) I moved over to B&L from dealer service years ago and I will never go back. It makes such a difference having a relationship with your repair shop. It's really not that things will always be perfect - it's a car; it won't - the difference is what happens next. B&L stands by their work so I never have to worry that I'll be left out in the cold. And they make me feel appreciated as a customer. I recommend them without reservation.

Thank you ever so much Pamela for your kind words about our family owned business. We do appreciate your business, and always look forward to serving you. Our customers mean the world to us, and we are so blessed to have such a successful business because of each and every one of you. Thank you again for your kindness, and we will see you again soon. :)

- B & L Automotive
5

Very efficient, great value, good service and outstanding courtesy.

Thank you Margie for taking the time to leave your amazing review of our facility. Our staff loves serving our customers, and its the core values of B&L. Thank's for your patronage, and we look forward to seeing you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Good work, done when they said, military discount, friendly. Good, honest, and fair.

Thank you for your kind review Mr. Miller, and we were happy to extend our military discount to you. We appreciate your patronage, and your service to our country. Have a great week, and we look forward to serving you again soon.

- B & L Automotive
5

Update: A few months later, had an issue with a DIFFERENT shop (Not these guys) over a item the other shop broke while fixing my car from a hit and run. The other shop said it was not possible to break this thing, even if you took a hard object to it. My first call was to these guys. I asked if I could just ask an expertise question, about whether that could be broken accidentally or by neglect. Without even thinking about price, they gave me a second opinion, saying the guy was lying and that the item is easy to accidentally break. Literally, while on the phone with B&L, the other shop called to own up to breaking it. So, yeah, these guys are still trustworthy! And all the stuff they fixed is STILL awesome! They really are looking out for their customers! These are your go to guys!!!!! ******** These guys are the next best thing to fixing the car with your own father! They are incredibly fair and treat each customer the way they need to be treated. For me, they helped everyway they could without nickel and diming me on several issues. I saw another man who came in and said he had to leave by a certain time. They had his car ready 10 minutes early! If they promise it, they stand by it! It really feels like they are looking out for you!

Thank you for your kind review. We look forward to serving you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Love b&l! The people are always so helpful and upfront about prices and timeframe.

Thank you so much Lauren for your kind review, but in fact its our pleasure to provide excellent customer service to you each and every visit. We are happy to have you as one of our customers, and look forward t o serving you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive