I dropped the rating for this shop from five stars to two stars due to the lack of professionalism of the staff. My husband dropped our car off to have the tires replaced and the female employee repeatedly called him "babe" as I'd to sweet-talk him into a more expensive tire sale. He settled for a moderately priced set of tires, but they were still out of our price range so I called back to see if there were cheaper options. The same female employee answered and we negotiated a cheaper set. At no time was I rude, discourteous, or inflammatory in my speech. My husband returned to pick up the car and the female employee remarked at how, "your wife really flipped out about the tires". This individual clearly has a flare for the dramatics and should re-examine what actually constitutes "flipping out". Not to mention how unbelievably unprofessional and disrespectful it is to insult a customer's spouse. We will never return to this establishment and hopefully she reads this so she can begin to build the necessary business and personal skills to maintain a customer base.
Thank you Sirjay for your kind review, and for being our customer. We look forward to seeing you again soon.
- B & L Automotive