Newport News Auto Repair

Rip off. BE AWARE. THEY ARE A COMPLETE RIP OFF. THEY CHARGE YOU FOR WORK THAT IS NOT DONE PROPERLY. I AM VERY UNHAPPY WITH THEIR WORK ETHIC. SCOTT WAS LESS THAN UNDERSTANDING, WHILE LIZ WAS RATHER WILLING TO HELP. HAD TO PAY SOMEONE ELSE TO REDO THE WORK THEY DID. VERY UNPROFESSIONAL AND ALL ABOUT THEIR MONEY, NOT THEIR CUSTOMERS.

Friendly and helpful. You guys did a great job fixing my Explorer and did so at a fair price. In addition, everyone at your shop was very friendly. I am sure pleased. Thanks!

Great. B & L's quality of work was great, everyone was courteous, kind, knowledgable and friendly from the front desk staff to the technicians. Very satisfied. will use for future repairs.

Excellent and fast. Excellent staff of professionals

Idk how they think its ok to charge $120 for a simple diagnosis that i already knew existed(rusted and leaking gas line) which i told them and explained exactly where it was. I went in there asking for prices on how much it cost to repair it by ordering a line and walked out with a bill. I basically paid them to tell me what i already knew. And then try to tell me it takes 8hrs to install a new line. Which would cost me $1500 .Im not and idiot i would never pay that much for a simple fix. Dont be an idiot and avoid these scammers. The clerk also told me they dropped the the gas tank to look for more leaks. I looked under there not a single bolt was touched on the gas tank. Still old dirt on the bolts. I dont understand how someone could be so dishonest and misleading. Thanks for wasting my time and money.

These guys are the best!! The dealership had my car for almost 3 weeks and they told me they couldn't find the problem. After going to 2 other mechanic shop, i was referred to go to B&L Automotive. To make a long story short, they work with me through thick and thin, they got the job done(even through dodge dealership off Jefferson ave) try to take the credit, but i would recommend any and everybody to take your vehicle to B&L Automotive!! Kudos to you!! #customer4life

****** lesson learned way overpriced Shop hours ridiculous for brakes rotors pads come on over $2,000

A satisfied customer. I have been coming to B&L for a couple of years now. My first visit was because of a flyer that I received that had a service that no one else offered ( I can't remember what it was now). I was so impressed with the way they conducted business from the time you walked in the door to the moment you received your car. What really stood out to me was the pdf that they email you regarding the condition of your car; from the moment they take it to the garage, to the pictures of various items that need repair or may need repair, the condition of you various fluids and the then the easy to understand red, green and orange sections that make it easy to determine what has to be done immediately and what can probably wait a little. They do not pressure you to get that you don't need by telling you you do. I have always been satisfied and have not had to take my vehicles back in for anything after being repaired by them! I am a veteran, so of course I like that it is a veteran owned business and they offer a military discount. They also mail you this customer appreciation card for $25 off per quarter and it does come in handy. From Brad, to Liz, to Scott and all the guys in the back that turn the wrench, it is always a pleasure when I enter the doors of B&L!!!!!!!!!

This is the most professional, considerate, honest, affordable automotive place you can go to get services done to your car. If I can give them 10stars I would. Liz is a great employee she makes sure you feel like your car is in the best place in the world and it is. First time using them but won't be the last.

Good service just a bit pricy for my taste. I'm not used to spending nearly $50 for an oil change. But everyone was nice and friendly