Newport News Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

Very professional on time excellent work!

5

1

DO NOT COME HERE. First of all, I was told my car would only take an hour at most and it ended up taking 5 hours so already off to a bad start. I took my car in for an inspection and was failed for my tie rods being too loose. They estimated the fix at almost $400. Something didn’t sound right since I just had the car fully looked at no more than a month ago and there was nothing noted about my tie rods. Took my car to another inspection station the next morning and they said the tie rods were fine and I passed the inspection with flying colors. I do not appreciate being taken advantage of because I’m a young female. Do better and stop trying to rip people off.

3

5

Had a emergency. Management and crew went over the top. Appreciate yall from the 804. Anne.

5

Went in for a state inspection. Everyone was pleasant.

5

State Inspection

5

5

Thank you Ian for taking the time to leave your review, and we look forward to serving you again soon. Sincerely, Brad Brown Owner

- B & L Automotive
3

They squeezed me in for a quick pre purchase inspection on the day I had called. They were quick, helpful and couteous. Unfortunately they had some system issues in getting some of the paperwork sent over, but they rectified the situation professionally and made everything right. Highly recommend! Honest mechanics are hard to come by, especially when you're doing a last minute request out of town. Thanks for the help, Liz! Edit: I was promised the paperwork and they said they'd give a refund since this wasn't their usual process. Haven't received either yet. Not sure what's going on as it seems different from what I experienced in person.