Newport News Auto Repair

Mon - Fri: 8:00 AM - 5:30 PM, Sat: 8:00 AM - 4:00 PM
5

Been going to you guys since you were at the old location!! You guys always take care of me!!!!

5

There's a gentlemen, by the name Darin. This guy seems to know what customer service is all about. Without going too into it, I'll just say that he didn't make me feel like I was being ripped off. The environment over all was welcoming. Almost like a small town barber shop. Everyone is greeting and even interacting with you through small talk while you wait. And get this... It was my first time there. Top shelf, B&L Auto!

5

I am so happy with the service here! no one in newport news is nearly as trustworthy and they do a wonderful job at taking care of my car! thanks b and l :)

5

Great service! Truck is running great now.

5

Great, thorough work, excellent customer service. These guys love what they do and take pride in providing an honest service.

5

You pay for quality, they are pricey, but the customer service is outstanding. This was my 3rd visit within 60 days. As with all automotive shops, they mark up the cost of the parts considerably, but less than a dealer. The only negative, if you want to call it that, is the diagnostic fee is not waived if you have the work done. Overall all they treat you well, care about your vehicle and keep you well informed on the progress. I would highly recommend B&L Automotive.

5

Great customer service, stayed late to finish car and completed in half the time other garages quoted. I would highly recommend for any services needed.

5

Excellent service. Great customer relations!

1

This is the absolute worst auto repair shop around. I took my car here to get repaired and the guy told me it would be $120 to diagnose the car which is already more than the dealership charges. After 3 hours, I had to call back to get an answer of what they thought was going on. Then the same guy told me it was going to be almost $400 to finish the diagnoses. I thought it was only going to be $120???!!!!! It doesn't look like I was the only person this happened to based on the reviews. I called him back and argued with him stating he told me that it would cost 120, he responded telling me to get my car out of his shop and that he refused to work on it any longer. Great customer service, right? I ended up taking my car to the dealership where my bill was much cheaper. I would much rather tow/drive my car 30 miles before I took it to this shop.

B&L prides itself with the best customer service in the industry, completes regular training, and respects each and every customer that walks in our doors. We also keep phone logs of all incoming and outgoing calls so that in times such as these we can refer back to the facts on each and ever customer. Although you feel the need to leave a bad review for our services, we respect your right by all means. But, we also will respectfully decline your claims by our recordings. Sometimes vehicles have complex problems that require diagnosis, and at B&L we will always try to serve you with the best service and communication we can provide. We are sorry that your were so disappointed, but B&L believes that our Google reviews & all other from the internet will provide a true story to our 62 year family business.

- B & L Automotive
5

The service was fast. I cant say enough wonderful things about the staff. The cost was very competitive. I will definitely use/ recommend them again!!