Newport News Auto Repair

Wow, we were so lucky to run into B&L Automotive today!!! Jesse and Liz provided the best customer service! We were driving on I-64 when we heard a strange sound coming from the outside of our Prius. We exited the interstate and saw B&L. As soon as we pulled in, Jesse showed us the issue and told us he could fix it right away! Since the fix was quick and cheap, Jesse repaired the car completely free of charge! We are very grateful for their generosity and hospitality. They even offered us water or Gatorade and told us to relax in the AC. Thank you for the excellent service!! We will be back soon! -Lauren and Saman

I dropped off my car after they told me they were able to fix the issues I was having. I called to follow and they said they were unable to fix it. I called back to ask could I come pick up my car they told me they were sorry and could fix the issue and apologized for the horrible communication. Days later I called and they said they would tow it to another shop because they could fix it. They lady in the front told me please don’t write a bad review. They had my car for nearly two weeks and did nothing to it. Failure to communicate and be truthfully about their capabilities. I could never deal with them again. Thought I would share because this was so inconvenient for me and I wouldn’t want anyone to have to go through this.

The experience that me and my wife had here was incredible! I highly recommend BL Automotive if you want to save money and get professional quality work done to your vehicle. They work very fast and the staff is all very friendly and helpful. They are focused on what they can do to help you instead of charge you a lot of money like most other shops try to do. They did not let me walk away unsatisfied and will make sure they do everything they can for you. The mechanic Sean was the person who worked on my car and it was like he worked magic on it. My car had a full list of repairs needed including new brakes and a valve gasket leak and it was all done the day before the estimated time! These guys really went above and beyond and deserve a raise for the extra effort they put in, along with the lady at the counter. She was able to help me and my wife understand what was going on and what we needed to do to help us with our car moving forward and made sure we got the best prices possible. THANK YOU BL AUTOMOTIVE TEAM!! 👍🏾

I took my grandson's car to B & L in November last year. They told us it needed a new motor. My grandson paid for the motor but when we went to pick it up the car it had no power and wouldn't hardly drive. We took it back. We finally have the car back after a long time. It's running great now. Had to take it back once to get a couple of things taken care of. Only took 5 days. I'm happy to have it back and I'm positive they are glad that it is gone. LOL!

We have had to take our RV (Mercedes) to B&L twice for repairs in recent weeks. While the prognosis was going to be a pricey repair, B&L continued to troubleshoot and found that the initial diagnosis was not the cause of the problem. They dug deep and found another issue, the actual cause of the problem, which saved us over $1000! I have dealt with repair shops for years and this is not the norm. They could have done the initial repair, billed us and made more money, but they were honest and this made us customers for life! Liz was fantastic to work with! I am forward deployed and called several times to get the status since B & L could not call me. She gave me a no-nonsense synopsis of the problem and the billing and I was confident they had fixed the problem. On our second, unrelated visit, the problem required specialized electrical work and B & L was quick to identify this and worked with my wife find a suitable repair shop for our issue. B & L was awesome and I would recommend their repair services to anyone!!

Liz and Matt were great! Very personable and professional. I had a maintenence light on my car so they took it and figured it out. I also got an oil change. Matt was great! I really liked the people here and the services. They work with you and are military friendly. 5 stars!

Liz was very helpful. Liz reassured me that she would do her best to find out what the problem was

They go the extra mile to make sure to you and your car a well taken care of.

Not professional at all. I have tried to in touch with the owner in regards to work that was done to my vehicle. The managers said he didn’t want to speak with me and I could no longer come to the store. Brian proceeds to tell me I was being recorded and listened to. So I did the same to him. I just got my lawyer. Paper work will be filed in the morning.

I love this place. Very friendly. Liz was amazing !! Would recommend, have recommended.